Open to opportunities

Tolulope Odeyemi

@tolulopeodeyemi

Message

I’m a live chat and customer care specialist who turns inquiries into solutions.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own live chat/customer care end-to-end—solving problems fast, keeping accurate records, and using reporting insights to improve service. I also want opportunities to grow within a supportive, organized team.

I bring strong expertise across customer relationship management, sales, and administrative support—delivering accurate information, efficient data handling, and fast, friendly service.

In customer-facing roles, I manage live chat and customer inquiries, resolve complaints promptly, and maintain detailed chat logs and records for smooth operations and follow-up. I also track orders, communicate with internal teams, and provide timely updates on shipping, delays, and stock changes.

As an Independent Travel Consultant, I handled travel inquiries from U.S. clients, booked international flights and packages, created shared complete itineraries, and followed up to ensure bookings were completed smoothly. I also supported travel changes—like date adjustments, cancellations, and upgrades—while providing destination information and travel advice.

I’m equally comfortable in administrative support, coordinating schedules and meetings, preparing documentation, compiling production and compliance reports, and supporting audits. I’m motivated by continuous improvement, privacy-aware communication, and using reporting insights to support better service and operational decisions.

Experience

Work history, roles, and key accomplishments

Independent Travel Consultant

Dreamport (ASAP Tickets)

Mar 2024 - Feb 2026 (1 year 11 months)

Handled travel inquiries from U.S. clients, recommending suitable flights and travel packages based on preferences. Booked itineraries, followed up to ensure completed bookings, supported travel changes, and maintained accurate booking and communication records.

International Flight Booking Customer Relationship Management Travel Change Handling Record keeping Customer Support

Customer Care & Live Chat Agent

Trustluband Fluid Resources

Jan 2021 - Apr 2022 (1 year 3 months)

Provided customer care via live chat by answering lubricant product questions, recommending applications by vehicle and industrial needs, and resolving complaints. Tracked orders with production, warehouse, and logistics teams, maintained detailed chat logs, and escalated technical issues for expert resolution.

Live Chat Recommendations Complaint Resolution Cross functional Coordination Chat Logging & Documentation

Customer Care Representative

Plinks Electronics

Mar 2019 - Dec 2020 (1 year 9 months)

Answered customer inquiries by phone and provided accurate information on electronics features, pricing, and availability. Coordinated stock confirmation with the warehouse, processed orders and receipts, managed warranty and repair requests, and collected customer feedback to improve service.

Customer Service Order Processing Receipt Complaint Handling Feedback

Freelance Virtual Assistant

Emporis Oil and Gas Limited

Jul 2018 - Jan 2019 (6 months)

Supported the Production Manager with administrative coordination of meetings and production action items. Compiled daily, weekly, and monthly production metrics reports, assisted with procurement tracking, supported safety documentation and audits, and helped track attendance and shift schedules.

Administrative Support Meeting Coordination Monthly Production Reporting Procurement Coordination Safety Documentation

Administrative Assistant to COS

Office of the Chief of Staff

Dec 2017 - Feb 2018 (2 months)

Provided executive support to the Chief of Staff by managing schedules, meetings, and official correspondence. Assisted with organizing high-level government meetings, prepared documents and minutes, supported a digital document management system, and coordinated interdepartmental communication.

Executive Administrative Support Schedule Management Document Management Meeting Coordination Record keeping