Open to opportunities

Tolulope Fabiyi

@tolulopefabiyi

Customer support and executive assistant professional delivering calm, client-focused service and reliable remote administration.

Nigeria

Message

What I'm looking for

I’m looking for remote work where I can deliver calm, client-first support and dependable admin help—handling calls, tickets, and scheduling with strong confidentiality. I’m available across US business hours and open to long-term or project-based roles.

I’m a results-driven customer support and sales professional with 4+ years of experience handling high-volume phone communication, client relations, and inbound calls across remote and in-person environments. I previously supported IKEA’s remote customer operations with Teleperformance, and I’ve most recently served as an Executive Assistant in a law office.

I’m comfortable running structured phone conversations, follow-ups, and CRM workflows while staying calm and solution-focused. In remote customer support, I resolved order issues, refund requests, product complaints, and general inquiries, and I maintained detailed case notes in line with company policies and confidentiality standards.

As an Executive Assistant, I was the first point of contact for clients calling or visiting, representing the firm with professionalism and warmth. I scheduled and managed appointments, completed and filed client intake forms and legal applications, and proactively reached out for outstanding information to keep cases moving without delays.

I bring strong admin and virtual assistance capabilities, including calendar management, document preparation, data entry, and record keeping, supported by tools like Microsoft Office, Google Workspace, Microsoft Teams, and Freshdesk. I’m available for remote work from Nigeria across US business hours, and I enjoy building reliable, organized client experiences.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Roy Amadi Law Office

Sep 2025 - Mar 2026 (6 months)

Served as the first point of contact for client calls and visits, delivering a professional experience in a fast-paced legal environment. Managed appointments and maintained accurate client intake, filings, and confidential records while following up to prevent case delays.

Client intake Appointment Scheduling Calendar Management Confidentiality

Customer Resolution Agent

IKEA (via Teleperformance)

Apr 2021 - Sep 2024 (3 years 5 months)

Handled high-volume customer inquiries via phone and digital channels, resolving order issues, refunds, product complaints, and general questions. Maintained detailed case notes in CRM/helpdesk systems and coordinated across departments to meet service timelines.

Customer Service Remote Customer Service

Stock Associate

Banana Republic

Aug 2018 - Mar 2020 (1 year 7 months)

Organized inventory records and ensured accurate tracking of incoming shipments and stock levels. Verified shipping documents against received items and supported daily store operations while following established procedures.

Stock Tracking Team Collaboration

Sales Associate

Bench

Nov 2017 - Jan 2018 (2 months)

Provided customer service and supported inventory coordination and order processing during peak hours. Maintained strong service quality, achieving a 95% customer satisfaction rating.

Customer Service Sales Support Order Processing Interpersonal Communication

Education

Degrees, certifications, and relevant coursework

York University

Bachelor of Business & Society, Business & Society

Activities and societies: Member of the Nigerian Student Association and the Entrepreneurship Development Association.

Completed a Bachelor of Business & Society at York University, covering business communication, professional ethics, organizational behaviour, and entrepreneurship.

Mohawk College

Broadcasting (Radio & Creative Content)

Activities and societies: Produced content in a fast-paced environment with emphasis on verbal communication and deadline-driven production.

Studied Broadcasting focused on Radio & Creative Content at Mohawk College, developing professional writing and scheduling skills for content production under tight deadlines.