Open to opportunities

Todd Zashin

@toddzashin

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IT leader and QA engineer delivering secure, reliable systems through deep network and troubleshooting expertise.

United States

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What I'm looking for

I’m looking for a role where I can lead IT operations and reliability, partner on network and security, and use QA automation to improve release quality—bringing a self-directed, problem-solving approach in a fast-paced team.

I’m a dynamic, highly motivated IT leader with 20+ years of wide-ranging technical support and management experience, focused on network engineering, system security and administration, and fast, effective troubleshooting. I’m recognized as a competent decision-maker who can identify, analyze, and minimize issues while maintaining stability, availability, security, and reliability of application and mission-critical systems.

In my roles, I’ve owned change control and compliance procedures, managed uptime targets such as maintaining 99.999 uptime of mission critical systems, and led IT operations with strong organization and communication. I’ve also driven QA improvements—performing manual tests, leading project management to acquire TestComplete, implementing AI solutions for QA tasks to increase efficiency by 100%, and running daily/weekly release verification across software branches.

Experience

Work history, roles, and key accomplishments

Current

QA Analyst

Current

Blue Sage Solutions

Feb 2021 - Present (5 years 4 months)

Performed manual and automated testing for a mortgage SaaS platform, and ran daily/weekly test suites across branches to complete QA certification before major releases. Implemented AI solutions for QA tasks to increase efficiency by 100%.

Manual Testing Automated Testing TestComplete & QA Regression Testing AI Automation Test Planning Project Coordination

Current

IT Technician

Current

Town of Oro Valley

Jan 2020 - Present (6 years 5 months)

Supported helpdesk requests for 850+ employees across town covering IT software and hardware. Staged and refreshed 100 Windows 10 PCs/laptops, and managed Active Directory user unlocks and GPO memberships.

Help Desk Windows 10 Endpoint Staging Imaging Active Directory Troubleshooting

IT Operations Lead

World View Enterprises

May 2020 - Nov 2020 (6 months)

Oversaw IT operations and budget for an aerospace startup, serving as the go-to resource for rapid remediation to maintain 99.999% uptime for mission-critical systems. Managed helpdesk, infrastructure, quality analysis/control, business continuity/disaster recovery, and IT vendor/project management.

IT Operations Management Help Desk Business Continuity Network Infrastructure Vendor Management Palo Alto Firewalls

IT Support Engineer

Amazon, Inc.

Oct 2019 - Dec 2019 (2 months)

Remedied help desk support tickets for associates involving laptops, scanners, and communication devices in an Amazon fulfillment center. Maintained a 100.6% SLA performance metric and led peak-season provisioning for handheld scanners.

IT Helpdesk Ticket Resolution SLA Management Laptops Scanners Support

IT Support Engineer

Vector Launch, Inc.

Jul 2018 - Aug 2019 (1 year 1 month)

Maintained a Windows Active Directory network of printers and computers across California and Arizona operations for an aerospace engineering startup. Administered corporate PCs, Macs, LAN/WAN, firewalls, servers, storage, and software, and supported Digium VoIP and video surveillance/network systems.

Active Directory Administration Firewall Administration Windows Support Digium VoIP

Corporate IT Technician

Mister Car Wash

Feb 2018 - Apr 2018 (2 months)

Maintained an Active Directory network supporting 8,000 employees and 250 locations. Managed VMware vSphere 6.5 virtual machine health, enabled cloning via vCenter, helped roll out 8x8 cloud VoIP, and supported firewall rollout from MikroTik to SonicWall 5600.

Active Directory VMware VSphere Virtual Machine Health Helpdesk Ticketing (Spiceworks Cherwell)

Information Services Supervisor

Trico Electric Cooperative, Inc.

Jan 2015 - Jan 2017 (2 years)

Led system issues to ensure smooth data network operation with 99.9999% uptime for users, while maintaining security and availability. Managed a $3.5M annual operating budget, supervised 4 direct reports, and resolved projects/issues related to firewalls, policies, security audits, VLANs, network design, and helpdesk operations.

Network Operations Availability Management Team Leadership Server Administration Security Audits Helpdesk operations

Lead System Administrator

Trico Electric Cooperative, Inc.

Jan 2002 - Jan 2015 (13 years)

Modernized company systems including a Joomla CMS website, Cisco/HP network upgrades, PCI compliance, and VeriFone integration, and deployed iVUE CRM corporate-wide via NISC. Implemented Office 365, MAAS360 MDM, Linux Samba file/print services, Hyper-V and Oracle VM virtualization, and SCADA security with RSA 2-factor plus Microsoft encryption/IPsec VPN for HIPAA readiness.