Carlos Maldonado

Provided overnight IT support for diverse clients via multiple channels, assisting with projects like vendor upgrades and patching. Managed Office 365, Active Directory, and Entra ID for all clients, while also monitoring and responding to SIEM, CyberSecurity, and Office 365 Security Alerts.

Provided daily IT support to internal customers, troubleshooting computer, mobile, desk phone, and network issues. Managed all IT support functions for San Diego offices, including hardware, software, servers, cabling, and various IT projects like migrations and acquisitions.

Responsible for the installation, maintenance, and repair of large complex commercial displays and custom smart devices, following detailed planograms and assembly instructions. Led teams for overnight installations at various venues, trained new employees and management, and participated in beta testing and complex troubleshooting.

Acted as a senior technician, providing daily IT support to internal customers and peers, supporting Windows/Apple hardware and software in office and lab environments. Responsibilities included computer refreshes, data migration, application deployment, and white glove executive support.

Led the IT team and supported remote sites across the West Coast in a 24/7 environment, assisting with IT integration and migration for acquired companies. Managed large-scale projects including hardware refreshes, domain migrations, software deployments, and new building support, while acting as a liaison between internal IT groups. Provided daily IT support, managed Active Directory and Exchange

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Maintained daily performance of computer systems and resolved technical problems.

Led technical aspects of bank refresh projects, ensuring successful deployment and configuration of new systems. Coordinated with teams to meet project deadlines and technical specifications.

Participated in the WAMU/Chase conversion project, focusing on IT aspects of bank refresh initiatives. Assisted with data migration and system integration during the conversion process.

Provided advanced technical support for complex customer issues, escalating problems to higher tiers when necessary. Diagnosed and resolved hardware and software problems for various Sony products.

Offered technical assistance to users, resolving issues related to internet services and real estate electronic systems. Provided guidance and solutions to ensure smooth operation of client systems.

Provided advanced technical support for Cox Communications customers, addressing complex service and product issues. Diagnosed and resolved network, internet, and telephony problems.

Completed a comprehensive program in electronics engineering, focusing on fundamental principles and practical applications. Gained expertise in circuit design, system analysis, and troubleshooting electronic components.

Pursued studies in computer science, covering foundational concepts such as programming languages, data structures, and algorithms. Developed a strong understanding of software development and computational theory.

Undertook specialized coursework to prepare for the Microsoft Certified Systems Engineer (MCSE) certification. Focused on advanced topics in Windows server administration, network infrastructure, and system security.