Open to opportunities

Todd Waller

@toddwaller

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Experienced operations leader specializing in retail management, training, and customer-facing services.

United States

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What I'm looking for

I seek a role leveraging operations leadership and training expertise where I can improve team performance, develop staff, and optimize processes in a collaborative, mission-driven organization.

I am an operations and training professional with a strong background in retail management, technical support, healthcare revenue cycle supervision, and K–12 education. I have led store teams to meet sales goals, supervised registration operations across multiple clinics, developed and revised Epic training materials, and delivered technical and customer support across telecommunications roles.

I combine hands-on leadership with curriculum and training development experience—credentialed in Epic ADT, Prelude, and Cadence—and a proven ability to manage staffing, scheduling, cash flow, and client-facing projects. I bring cross-industry experience in coaching teams, producing communications and graphics, and executing events that drive engagement and operational improvements.

Experience

Work history, roles, and key accomplishments

Associate Manager

T-Mobile

Apr 2022 - Dec 2025 (3 years 8 months)

Monitored sales reports and led retail staff to meet or exceed sales goals across the store; managed daily operations and coaching to improve performance.

retail management Sales Reporting KPI Tracking Customer Service Inventory Management Visual Merchandising

Realtor

Keller Williams Realty

Dec 2019 - Dec 2022 (3 years)

Matched buyers and sellers, marketed listings through multiple channels, and cultivated client relationships to close residential real estate transactions.

Real Estate Sales Client Relations Marketing Negotiation Open Houses

Teacher / Yearbook Advisor

Ocean Springs School District

Oct 2016 - Jun 2020 (3 years 8 months)

Taught English Literature and Theater to grades 9–12 and oversaw yearbook design/production while planning school dances and student activities.

Curriculum Development Yearbook Production Classroom Management Event Planning adobe indesign Public Speaking

Advanced Technical Support

AT&T

May 2015 - Oct 2016 (1 year 5 months)

Provided technical and network support for Android devices and multi-platform software, resolving customer issues and delivering high-quality service.

Technical Support Android OS Customer Service Ticketing Systems

Revenue Cycle Supervisor II

Ochsner Health

Oct 2012 - Dec 2014 (2 years 2 months)

Supervised registration and scheduling across multiple clinics, managed staffing and cash flow, compiled reporting data, and led Epic ADT/Prelude and Cadence training and go-lives.

Revenue Cycle Management Staff Supervision Epic Cadence Training Data Reporting Patient Registration Scheduling

Assistant Manager

Bourbon Pub & Parade

Oct 2007 - Dec 2011 (4 years 2 months)

Managed operations, staffing, events, and cash flow for the venue; planned and executed special events and served as house DJ.

Venue Management Event Planning Customer Relations Cash Handling

English Teacher

Algiers Charter Schools

Jul 2007 - Jul 2009 (2 years)

Taught grades 9–12 English Language Arts, covering American and World Literature and delivering standards-based instruction.

Secondary Education Curriculum Development Classroom Management Literature Instruction Assessment Design Lesson planning

Teacher

Pascagoula Municipal School District

Jul 2005 - Jul 2007 (2 years)

Taught grades 6–8 vocal music and remedial English Language Arts, supporting student learning and classroom engagement.

Vocal Music Remedial Literacy Classroom Management Lesson planning

Graphics & Production Specialist

Moss Point School District

Nov 1994 - Jun 2004 (9 years 7 months)

Led district graphic design, print production, photography, press relations, and managed the copy center to ensure professional communications and materials.