Open to opportunities

Ramyre Turner

@ramyreturner

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Operations Lead and IT technician with 5+ years managing teams, inventory, and service delivery.

United States

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What I'm looking for

I seek a role where I can lead technical teams, improve operational processes, manage inventory, and mentor staff within a collaborative, service-focused organization.

I am a dynamic and reliable Operations Lead and IT professional with over five years of experience managing high-volume service environments, supervising teams of 15+ technicians, and overseeing high-value equipment and inventory. I have a proven track record of resolving complex technical issues, improving operational efficiency, and delivering exceptional customer service across diverse communities.

Recipient of the Chevron Leadership Academy award, I excel at conflict resolution, workload distribution, and coaching staff through hiring, onboarding, and performance evaluations. I contribute to departmental strategy, lead meetings, and prioritize clear communication and measurable outcomes to drive team productivity and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Lead IT Technician

Current

Louisiana State University

Jan 2023 - Present (3 years 2 months)

Supervise and mentor a team of technicians, improving operational efficiency and service quality while acting as primary escalation for complex technical issues and customer complaints.

Team Leadership Technical Support Escalations Inventory Management Troubleshooting Ticketing Systems Onboarding

Resident Technician

Louisiana State University

Jan 2018 - Jan 2023 (5 years)

Provided technical support to a high-volume user community, diagnosing and resolving hardware, software, and network issues while maintaining accurate ticket documentation and delivering user training.

Technical Support Troubleshooting Hardware installation Ticketing Systems User Training Documentation Customer Service