At Echelon Services, LLC, I built a quality-assurance pipeline for project documents, policies, procedures, and contract deliverables, cutting review time by 25% while maintaining compliance with government regulations and technical standards.
I also used GenAI.mil to automate documents for recurring stakeholder meetings, saving program leadership 12 hours a month. As the team's sole technical writer, I reviewed GovCon policy and procedure documents before formal delivery.
At AvantaxWealthManagement, I managed the SumTotal LMS, created user guides, and tracked financial advisors' required certifications and renewals. I streamlined course deployment from upload through launch, reducing the process from 1–2 days to under an hour.
At AmericanHeartAssociation, I led the first phase of a post-stroke care certification project 30 days early and under budget. At Amazon, I launched a training program whose revamped first-day experience raised 90-day retention from 65% to nearly 80%.
