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Alicia Weixelman

@aliciaweixelman

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Customer enablement leader driving technical adoption, documentation, and product-led learning.

United States

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What I'm looking for

I seek a role enabling customers and teams through technical documentation, product education, and cross-functional collaboration that drives adoption and measurable outcomes.

I am a customer empowerment and technical enablement professional with extensive experience creating documentation, learning content, and product enablement programs for SaaS teams.

At Microsoft (Viva Glint) and LinkedIn (Glint) I reduced deployment friction, improved internal response times, and maintained high content engagement by producing technical tenant/setup guides, release notes, and AI-consumable help content.

I’ve led cross-functional initiatives—working with Product, Engineering, and Customer Success—to audit and refresh hundreds of documents, build ticketing workflows for content requests, and train frontline support and technical teams to increase self-serve adoption and implementation speed.

I combine technical writing, process improvement, and hands-on implementation knowledge to deliver measurable outcomes: higher customer satisfaction, faster implementations, and clearer product education.

Experience

Work history, roles, and key accomplishments

Customer Empowerment Program Manager

Microsoft

Mar 2024 - Jul 2025 (1 year 4 months)

Drove deployment, adoption, and AI transformation for Viva Glint by producing technical setup content and release communications, achieving 94% engagement on setup guides and 99.5% AI consumability for help content.

Technical Writing Product Enablement Content Strategy Cross Functional Collaboration Customer Adoption

Product Enablement Manager

Microsoft

Jul 2023 - Mar 2024 (8 months)

Coordinated cross-functional education for Viva Glint, ran monthly product update sessions, and authored external product articles to upskill frontline support and communicate product changes.

Product Enablement Training Cross Functional Communication Documentation

Technical Success Enablement Manager

Sep 2021 - Jul 2023 (1 year 10 months)

Maintained internal product documentation and reduced implementation hours by prioritizing self-serve features, creating ticketing workflows, and preparing 300+ documents for migration to Microsoft.

Technical Documentation Enablement Process Improvement Content Migration Ticketing Systems Cross Functional Collaboration

Senior Technical Success Manager

Oct 2020 - Sep 2021 (11 months)

Led technical implementation support for Glint, enabling 40+ customers with self-serve guides and achieving a 96% customer satisfaction rating through process improvements and team coaching.

Customer Success Technical Implementation Team Leadership Documentation Zendesk UAT Customer Satisfaction

Technical Success Manager

Apr 2019 - Sep 2020 (1 year 5 months)

Managed SSO, SFTP, and data automation for Glint implementations and authored user guides, procedures, and videos while participating in UAT and filing bugs in Jira.

SSO Data Automation Technical Writing UAT Jira Customer Support

IT Production Support Specialist

NRC Health

Jun 2018 - Mar 2019 (9 months)

Provided technical support and QA for production systems, audited a question repository to fix 50+ duplicates/errors, and improved billing accuracy via refined SQL queries.

Technical Support SQL Confluence QA Troubleshooting Data Auditing Cross Functional Collaboration

Research Associate

NRC Health

Oct 2016 - Jun 2018 (1 year 8 months)

Conducted quarterly research and produced patient-experience content, drove migration of 500+ customers to real-time outreach, and refined a comment analysis engine to 85%+ accuracy.

Research Data Analysis Content Creation Healthcare Analytics Comment Analysis

Research Improvement Analyst

NRC Health

Sep 2014 - Oct 2016 (2 years 1 month)

Compiled and reviewed healthcare data exports, trained analytics team in SQL and visualization, and created a standardized Salesforce request template to streamline communications.

SQL Data Visualization Process Improvement Salesforce Training Healthcare Analytics

Client Service Specialist

NRC Health

May 2012 - Sep 2014 (2 years 4 months)

Maintained patient experience surveys, implemented a digital QA process that reduced survey errors by 44%, and created weekly dashboards to report QA metrics to management.

Client Services Quality Assurance Dashboarding Training Survey Management