I’m seeking a role where I can deliver lasting value by blending technical program management and communications. As a PMP® and seasoned writer, I help teams simplify complexity, align on goals, and ship smarter. I’m looking for more than a job—I want to contribute to an organization’s growth while continuing to grow professionally.
JOLooking for a job
John O'Connell
@johnoconnell
Technical Program & Communications Manager | Experienced leading technical programs and accelerating execution.
United StatesWhat I'm looking for
𝗣𝗥𝗢𝗙𝗘𝗦𝗦𝗜𝗢𝗡𝗔𝗟 𝗦𝗨𝗠𝗠𝗔𝗥𝗬
As a results- and value-driven Technical Program and Communications leader with established expertise delivering cross-functional execution systems and technical collateral across Fortune 50 technology environments, my mission is to design execution systems that make large-scale change achievable, defining the metrics, processes, and habits that turn ambitious transformation strategies into visible, measurable progress. People experience me as a principled operator who thinks in terms of systems, not one-off fixes. I am diplomatic in how I navigate stakeholders, but direct about status, risk, and tradeoffs. I always strive to make communication clear, and credit widely shared.
If you're looking for someone who combines effective program leadership with hands-on documentation operations expertise to drive your project portfolio forward, let's start a conversation today about how we can collaborate towards achieving your business objectives.
📶 𝗔𝗥𝗘𝗔𝗦 𝗢𝗙 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘
➣ Technical Program Leadership
➣ Communications Expertise
➣ Strategic Execution
➣ DocOps and Content Operations
➣ Change Management & Transformation
🎯 𝗖𝗔𝗥𝗘𝗘𝗥 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦
➣ Delivered supply/demand dashboards and KPI packs for executive reviews, 𝘀𝗮𝘃𝗶𝗻𝗴 $𝟭𝟬𝟱𝗸 𝗮𝗻𝗻𝘂𝗮𝗹𝗹𝘆 and improving forecast integrity and visibility.
➣ 𝗜𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗮𝗻 𝗔𝗴𝗶𝗹𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 for documentation defects, cutting backlog by 85% in 4 months and improving quality outcomes.
➣ 𝗟𝗲𝗱 𝗮 𝗱𝗶𝘃𝗶𝘀𝗶𝗼𝗻-𝘄𝗶𝗱𝗲 𝗢𝗞𝗥 𝘁𝗼𝗼𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗿𝗲𝗳𝗿𝗲𝘀𝗵, achieving 85% alignment of team OKRs to top-level objectives.
➣ Converted an executive office to a digital operating rhythm, 𝗿𝗲𝗱𝘂𝗰𝗶𝗻𝗴 𝘁𝗶𝗺𝗲-𝘁𝗼-𝗶𝗻𝘀𝗶𝗴𝗵𝘁 𝗯𝘆 𝟲 𝘄𝗲𝗲𝗸𝘀 𝗽𝗲𝗿 𝗾𝘂𝗮𝗿𝘁𝗲𝗿.
➣ Drove an escalation enablement program to 𝗲𝘅𝗰𝗲𝗲𝗱 𝗞𝗣𝗜𝘀 𝗯𝘆 𝟮𝟬% 𝗤𝗼𝗤 𝘄𝗵𝗶𝗹𝗲 𝗮𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴 𝟭𝟬𝟬% 𝗦𝗟𝗔 𝗮𝘁𝘁𝗮𝗶𝗻𝗺𝗲𝗻𝘁.
➣ 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝗲𝗱 𝗮 𝗦𝗰𝗿𝘂𝗺 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗺𝗼𝗱𝗲𝗹 in Azure DevOps, improving on-time sprint delivery by 75% and reducing carryover from about 50% to 15%.
➣ 𝗥𝗲-𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗲𝗱 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 flow to increase throughput by 25% and improve cycle time from draft to publish by 1 week.
Experience
Work history, roles, and key accomplishments
IN- Delivered Release-2 supply/demand dashboards and KPI pack, saving analysts 4 hours per week preparing executive review reports and improving visibility into plan health.
- Stood up a SCRUM operating model in Azure DevOps, improving on‑time sprint delivery by 75% (carryover reduced from about 50% to 15%).
- Centralized intake across 4 domains, eliminating 80% of duplicate/near-identical requests.
IN- Led division‑wide OKR tooling/process refresh; reached 85% alignment of team OKRs to top‑level objectives.
- Built return‑to‑office taxonomy and KPI dashboards; cut resource‑dispatch time by 50% and raised SLA attainment from 70% to 92%.
- Published business‑acumen resources; reduced ramp to independent contribution by 30%.
IN- Drove the ACE program to exceed KPIs by 20% QoQ, resulting in a 15% decrease in escalation volume and 100% SLA attainment.
- Orchestrated cross‑functional RCA/CAPA documentation, improving closure rates within SLA by 15%.
- Facilitated and organized business execution meetings, aligning executive stakeholders to strategic initiatives, messaging, and execution.
IN- Aligned oneAPI MKL content to personas/journeys, reducing support tickets tied to MKL docs 15%.
- Built scalable content review system, improving accuracy/defect rate post-publication by 20%.
- Trained global InfoDev on Agile frameworks to meet monthly beta cadence, increasing team velocity by 3 stories per sprint.
IN- Institutionalized a Scrum program for documentation defects, cutting backlog by 85% over 4 months and earning promotion to Staff Technical Communications Project Manager.
- Re‑engineered document development flow, increasing throughput 25% and improving cycle time from draft to publish by 1 week.
- Presented a 45‑minute Agile talk at a global summit; drew ~80, earned 4.5/5.0 session rating.
Education
Degrees, certifications, and relevant coursework
SUSan Jose State University
Bachelor's Degree, English & Comparative Literature
Obtained a Bachelor's Degree in English & Comparative Literature. This program focused on developing strong analytical and communication skills through the study of various literary works and cultural contexts.
DCDe Anza College
Associate's Degree, Computer Science: Network Programming
Completed an Associate's Degree in Computer Science with a specialization in Network Programming. This program provided foundational knowledge in computer science principles and practical skills in network programming.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Social media
Job categories
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