TA
Open to opportunities

Tobi Aiyedina

@tobiaiyedina

Am from Nigeria with a 5 years experience customer service representative/officer

Nigeria

What I'm looking for

Seeking a dynamic environment where I can leverage my customer service expertise to enhance client satisfaction and contribute to organizational growth.

Am Aiyedina Tobi Emmanuel from Nigeria with a 5 years experience customer service representative/officer in majority form of sectors.

Experience

Work history, roles, and key accomplishments

U(
Current

Customer Service Officer

United Bank for Africa (UBA)

Feb 2021 - Apr 2024 (3 years 2 months)

Provided exceptional customer service by addressing inquiries, resolving complaints, and educating customers on products. Maintained accurate records and ensured customer satisfaction through follow-up calls and support to other departments.

U(

Transaction Officer

United Bank for Africa (UBA)

Apr 2019 - Feb 2021 (1 year 10 months)

Processed daily transactions, verified customer account information, and assisted with inquiries. Ensured accuracy in cash account reconciliations and maintained high standards of customer service.

LA

Site Supervisor

Lower Niger River Basin Authority

Aug 2017 - Oct 2017 (2 months)

Managed a team of site staff to ensure safety and quality control. Organized workflows, scheduled resources, and conducted inspections to comply with safety regulations while monitoring project progress.

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Idah logoFI

Federal Polytechnic Idah

Higher National Diploma, Civil Engineering

2014 - 2016

Grade: Lower Credit

Completed a Higher National Diploma in Civil Engineering, focusing on advanced engineering principles and practices.

Kogi State Polytechnic logoKP

Kogi State Polytechnic

Ordinary National Diploma, Civil Engineering

2011 - 2013

Grade: Lower Credit

Achieved an Ordinary National Diploma in Civil Engineering, gaining foundational knowledge in engineering concepts and practices.

NA

NABTEB

Senior Secondary School Certificate

2011 -

Obtained the Senior Secondary School Certificate, demonstrating completion of secondary education.

AS

All Nations Nursery and Primary School

Leaving Certificate

1999 - 2004

Completed primary education, laying the foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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