Tlotlo User

Provided customer support for an e-commerce store, addressing inquiries related to billing, refunds, and order statuses. Assisted customers in navigating the website and enhancing their online shopping experience through effective communication.

Delivered exceptional customer service for a bank's credit department, resolving inquiries related to credit card accounts and financial products. Maintained detailed records of customer interactions using advanced CRM tools.

Promoted and sold Vodacom products through outbound calls, consistently achieving sales targets. Focused on understanding customer needs and delivering tailored sales pitches.

Conducted market research to identify potential clients, generating leads and negotiating terms to secure new business. Maintained records of sales activities and client interactions.

Prepared meals for events and provided exceptional service, ensuring a seamless dining experience. Maintained hygiene standards during service.

Prepared a variety of dishes according to the restaurant's standards, ensuring timely service and high hygiene levels. Collaborated with kitchen staff during peak hours.

Produced a variety of pastry products while adhering to standardized recipes and maintaining a clean workspace. Collaborated with the bakery team to meet production targets.

Baked a variety of pastry items and designed menus for high tea events, ensuring exceptional quality and presentation. Maintained hygiene standards in the workspace.

Assisted in food styling for a TV advertisement, ensuring visually appealing presentations. Collaborated with production teams to meet creative requirements.

Built and maintained relationships with customers, processed orders, and implemented marketing strategies to expand the customer base while achieving sales targets.

Coordinated event logistics, welcomed guests, and resolved on-site issues to ensure a professional environment. Assisted with post-event activities for feedback collection.

Prepared high-quality dishes across various kitchen sections, designed diverse menus, and coordinated large-scale events while maintaining food safety standards.

Collaborated with celebrity chefs, assisting in meal preparations and executing live cooking demonstrations. Maintained high standards of cleanliness and organization.

Sourced new clients through cold calling and consultations, recommending tailored insurance solutions while maintaining strong customer relationships.

Completed a Business Management Certificate, focusing on essential business principles and management strategies to enhance operational effectiveness.

Achieved a Restaurant Management Certificate, providing knowledge in restaurant operations, customer service, and food safety standards.

Earned an Economic and Management Science Certificate, covering fundamental concepts in economics and management practices.

Completed a Culinary Arts and Patisserie Diploma, focusing on advanced culinary techniques and pastry arts.

Achieved a Tourism and Hospitality Diploma, providing comprehensive knowledge in hospitality management and tourism services.

Completed a First Aid Certificate, equipping with essential skills for emergency response and safety protocols.

Achieved a Fire Fighting Certificate, focusing on fire safety and emergency response techniques.

Completed a Wine Training Certificate, providing knowledge on wine production, tasting, and service.

Completed a Digital Marketing Certificate, focusing on online marketing strategies, SEO, and social media marketing.

Achieved a Photography Certificate, focusing on photography techniques and visual storytelling.