Karabo Sindane
@karabosindane
Customer Service and Quality Assurance Specialist with 9 years experience.
South AfricaWhat I'm looking for
I am a dedicated Customer Service Specialist and Quality Assurance Specialist with over 9 years of experience in delivering exceptional service and ensuring customer satisfaction. My journey began at Standard Bank, where I honed my skills in handling customer inquiries and complaints, promoting banking products, and assisting clients with account management. My commitment to quality service has always been my driving force, leading me to excel in various roles.
Experience
Work history, roles, and key accomplishments
Stage Crew Assistant
Market Theatre Foundation
Aug 2023 - Present (1 year 10 months)
Assisted with technical troubleshooting during performances and managed stage equipment. Supported the setup and breakdown of stage elements.
Quality Administrator
Last Drop Juice (Pty) Ltd
Oct 2021 - May 2023 (1 year 7 months)
Oversaw product purity assessments and compliance with food safety standards. Led training initiatives on quality control and maintained hygiene standards.
Quality Control Supervisor
Polyoak Packaging Group
Jan 2013 - Jun 2021 (8 years 5 months)
Ensured quality assurance of raw materials and final products through testing and compliance reporting. Managed product recalls and implemented food safety management systems.
VIP Executive Host
Tsogo Sun
Jan 2006 - Jan 2013 (7 years)
Managed inquiries and complaints from VIP clients, ensuring exceptional service delivery. Built strong relationships with clients to maintain loyalty and satisfaction.
Customer Service Specialist
Standard Bank
Jan 2006 - Jan 2013 (7 years)
Promoted banking products and services while handling customer complaints and inquiries. Assisted customers with account openings and provided high-quality service to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
RW Fick Secondary
Matric Certificate, Customer Service
2002 - 2005
Grade: 90%
Completed Matric with a focus on customer service and quality assurance principles, preparing for a career in customer relations and support.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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