Jetaime Smit

Provided exceptional customer service and resolved complex issues for a diverse customer base. Maintained high customer satisfaction ratings through effective communication and problem-solving.

Assisted with the care and rehabilitation of cheetahs and other wildlife. Educated visitors on conservation efforts and animal welfare.

Supported daily store operations, including stocking shelves and assisting customers with their needs. Ensured a clean and organized shopping environment.

Handled customer inquiries and provided information regarding health insurance policies. Processed claims and updated customer records accurately.

Managed customer orders and ensured timely and accurate delivery of goods. Addressed delivery-related issues and maintained customer satisfaction.

Processed customer payments and managed cash register operations. Provided friendly and efficient service to dining customers.

Performed sewing and alterations on various garments according to specifications. Maintained quality standards in garment production.

Scheduled appointments for sales representatives and managed client calendars. Maintained accurate records of client interactions and appointments.

Obtained an Advanced Diploma in Customer Service (Level 1-7), focusing on advanced strategies for customer satisfaction and retention. The curriculum covered in-depth aspects of service delivery and problem resolution.

Completed an Advanced Diploma in Call Centre (Level 1-7), gaining comprehensive knowledge and skills in call center operations. This program focused on advanced techniques for managing customer interactions and support.

Completed a Diploma in Customer Service (Level 1-6), developing essential skills for effective customer interaction and support. This program provided a solid foundation in customer service principles.

Earned an Advanced Diploma in Business Communications QLS (Level 1-7), enhancing skills in professional communication within a business context. This included mastering various communication channels and strategies.

Earned a Certificate in Customer Service (Level 1-3), focusing on basic principles and practices of customer service. This program equipped me with essential skills for positive customer interactions.

Achieved a Diploma in Call Centre (Level 1-6), focusing on core competencies required for call center environments. The curriculum covered operational procedures and effective communication techniques.

Obtained a Diploma in Business Communications QLS (Level 1-6), building foundational knowledge in business communication practices. This included developing clear and effective communication strategies for professional settings.

Completed a Certificate in Call Centre Training (Level 1-3), acquiring fundamental skills for call center operations. This training provided an introduction to handling customer inquiries and support.

Undertook a Course in Customer Service (Level 1), providing an introductory overview of customer service fundamentals. This course laid the groundwork for understanding customer needs and basic service delivery.

Achieved a Certificate in Business Communications QLS (Level 1-3), gaining foundational knowledge in business communication. This included understanding effective communication methods in a professional environment.

Completed a Certificate in Conflict Management (Level 1-2), developing skills to effectively resolve conflicts in various settings. This training focused on strategies for de-escalation and mediation.

Completed high school education, earning the National Senior Certificate (Grade 12)/High School Diploma. This foundational education provided a broad understanding across various subjects.