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Tito Akintayo

@titoakintayo

Customer support professional at CRFFN who guided freight forwarders through registration and supported more than 1,000 registrations.

Nigeria

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What I'm looking for

I’m seeking a remote Customer Service or Customer Support position where I can apply and further develop my communication, problem-solving, and client relationship skills.

At the Council for the Regulation of Freight Forwarding in Nigeria (CRFFN), I support professionals and industry stakeholders with clear guidance on training programmes, procedures, and regulatory requirements.

Earlier at CRFFN, I assisted freight forwarders with registration and compliance procedures. I oversaw the registration of more than 1,000 freight forwarders and companies into the Council’s register.

In my client service work at Titography Atelier, I respond to enquiries through WhatsApp and Instagram, manage bookings, and address client concerns throughout the service process.

As a volunteer with SLUM TO SCHOOL AFRICA, I’ve helped raise awareness about education and assisted with enrolling children from the slum into school.

Experience

Work history, roles, and key accomplishments

Current

Principal Training Officer

Current

Council for the Regulation of Freight Forwarding in Nigeria

Jan 2023 - Present (3 years 8 months)

Support professionals and industry stakeholders by providing clear information and guidance on training programmes, procedures and regulatory requirements. Respond to enquiries and assist stakeholders in understanding processes and requirements.

Training Stakeholder Engagement Communication Skills Microsoft Word PowerPoint Microsoft Teams Zoom

Current

Volunteer

Current

Slum to School Africa

Mar 2014 - Present (12 years 6 months)

Created awareness about the importance of education within underserved communities. Assisted with enrolling children from the slum into school.

Community Engagement Communication Skills Training

Senior Training Officer

Council for the Regulation of Freight Forwarding in Nigeria

Jul 2019 - Jan 2023 (3 years 6 months)

Created curricula and schedules for professional training programmes. Developed and improved training strategies to meet stakeholder and industry needs.

Training Curriculum Development Stakeholder Management Communication Skills

Enforcement Officer I

Council for the Regulation of Freight Forwarding in Nigeria

Mar 2012 - Jun 2019 (7 years 3 months)

Assisted freight forwarders with registration processes and provided guidance on regulatory requirements. Oversaw the registration of more than 1,000 freight forwarders and companies into the Council’s register.

Registration Support Compliance Stakeholder Management Communication Skills