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austin ajieje

@austinajieje

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Customer service professional with over five years of experience.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and collaborative environment, with opportunities for growth and development.

I am a dedicated customer service professional with over five years of experience in fast-paced environments. My expertise lies in handling high call volumes, resolving customer complaints, and maintaining high levels of customer satisfaction. I pride myself on my strong interpersonal skills and my ability to de-escalate issues while building rapport with a diverse customer base.

Throughout my career, I have worked in various roles, including Customer Service Representative and Call Center Representative, where I have consistently demonstrated my ability to provide accurate product information and resolve inquiries promptly. My experience as a State Focal Person for the Millennium Development Goals has further enhanced my organizational and problem-solving skills, allowing me to manage projects effectively and maintain stakeholder relationships.

I am passionate about helping people and committed to delivering exceptional service. I am well-versed in using various communication tools and digital platforms to provide timely support, making me an ideal candidate for remote customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CIPANE

Jun 2022 - Present (3 years 2 months)

Responded to customer inquiries via phone, email, chat, and social media. Resolved customer complaints and issues promptly and professionally, providing accurate product and service information.

Customer Service Product Social Media Management Email Communication

Hon. Leader/Councillor

Ukembragya/Tswarev Ward, Logo Local Government Legislative C

Jun 2022 - Present (3 years 2 months)

Coordinated budget receipt and review from the Executive, ensuring fiscal responsibility and transparency. Facilitated over 50 council sittings, ensuring proper procedures for opening, suspending, and closing sessions.

Fiscal Responsibility Public Speaking

State Focal Person

Benue State Millennium Development Goals

Apr 2014 - Present (11 years 4 months)

Coordinated the preparation and application processes, securing over NGN 500 million in Conditional Grants Scheme (CGS) funding. Oversaw implementation of CGS projects, ensuring compliance with state and federal guidelines.

Project Coordination Grant Management Stakeholder Relationship Management Compliance Government Relations

Call Center Representative

Peakmesh Concept

Apr 2008 - Present (17 years 4 months)

Answered incoming calls from customers and assisted them with their queries. Provided friendly, courteous service to customers at all times, ensuring their satisfaction.

Customer Satisfaction Query Resolution Communication Skills Service Excellence

Procurement/Logistics Manager

COMPASS Nigeria (USAID)

Oct 2004 - Present (20 years 10 months)

Managed inventory and logistics, ensuring stock availability of contraceptives and supplies. Coordinated procurement processes, reducing costs through effective vendor negotiations.

Inventory Management Logistics Procurement Supply Chain Management

Administrative and Logistics Consultant

Pathfinder International (USAID)

Jul 2004 - Present (21 years 1 month)

Established procurement agreements with local vendors, improving supply chain efficiency. Advised on office setup and telecommunications, enhancing communication systems and operational functionality.

Procurement Supply Chain Telecommunications Operability

Administrative/Accounting Assistant

Literacy Enhancement Assistance Program (LEAP/USAID)

May 2001 - Present (24 years 3 months)

Provided administrative support to central and field offices, improving operational efficiency. Managed monthly financial documentation, ensuring accuracy and compliance with donor requirements.

Administrative Support Compliance Logistics Coordination