Taiwo Comfort
@taiwocomfort
I improve customer satisfaction through client relationships, CRM tracking, and responsive support.
NigeriaWhat I'm looking for
At DCS Communication Center, I resolve customer inquiries across multiple channels, achieving a 95% customer satisfaction rate and helping reduce complaint resolution time by 20% through issue escalation and CRM tracking.
I've also built client onboarding and engagement strategies at Technologistics Ltd., maintained accurate customer databases, and supported daily office operations. My experience spans customer care, client relationship management, administrative support, records management, and cross-channel communication, alongside my ongoing Master's degree in International Relations.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
DCS Communication Center
Aug 2025 - Present (1 year)
Resolved customer inquiries across multiple channels, achieving a 95% customer satisfaction rate. Utilised CRM software to track interactions and reduced complaint resolution time by 20%.
Client Relationship Officer
Technologistics Ltd.
Sep 2024 - Feb 2026 (1 year 5 months)
Developed and executed client onboarding and communication strategies across email, telephone, and social media. Maintained accurate client databases and coordinated service delivery.
Administrative Assistant
Ruby Home School
Feb 2021 - Aug 2023 (2 years 6 months)
Managed expense reports, office supply inventory, and executive calendars. Supported new employee onboarding and streamlined office procedures.
Fashion Instructor
Sunny School of Fashion
Jul 2019 - Feb 2021 (1 year 7 months)
Designed and delivered lesson plans on fashion design and construction. Facilitated workshops and student networking events, and conducted assessments.
Program Director Assistant
DAAR Communications
Mar 2018 - Aug 2018 (5 months)
Planned and evaluated programs, assisted with research and fact-checking, and wrote news articles. Monitored program performance and scheduling.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Master of Science, International Relations
2023 -
Pursuing a Master's degree in International Relations.
Federal Government of Nigeria
National Youth Service Corps, National Service
2019 - 2020
Completed the National Youth Service Corps (NYSC) program.
Kogi State University
Bachelor of Science, Mass Communication
2015 - 2019
Bachelor of Science in Mass Communication from Kogi State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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