David Maika
@davidmaika
Enthusiastic Customer Success Specialist
What I'm looking for
As a dedicated and results-driven Customer Success Specialist, I have a proven track record of providing exceptional customer service, resolving issues efficiently, and maintaining high customer satisfaction. With a strong belief that the customer is the bedrock of every business, I am committed to delivering empathetic and professional service.
Throughout my professional experience, I have honed my skills in handling customer inquiries via email, chat, and phone, ensuring prompt resolution of issues and maintaining high standards of service. My ability to work independently with minimal supervision, think critically, and collaborate with teams has enabled me to drive customer loyalty and brand advocacy, leading to increased revenue.
With a strong educational background in Electrical/Electronics Engineering and certifications in Human Resource Management, Digital Marketing, and Customer Success, I am well-equipped to navigate the complexities of customer-facing roles and drive business growth.
Experience
Work history, roles, and key accomplishments
Manager
An6ix Apartments Hotel
Oct 2022 - May 2023 (7 months)
Maintained accurate records, performed general office duties, and managed hotel operations while ensuring guest satisfaction through excellent service and prompt resolution of issues.
Executive Assistant
TG Entertainment
Apr 2021 - Jan 2022 (9 months)
Provided administrative support to executives, managed schedules and correspondence, and assisted in organizing events and meetings.
Assistant P.R.O
Creative Industry Group
Jan 2019 - Jan 2020 (1 year)
Assisted in public relations tasks, handled inquiries and communications effectively, and promoted the organization's goals and vision to the public.
Teacher
NYSC Union Technical College
Jan 2017 - Jan 2018 (1 year)
Provided educational instruction in technical subjects, contributing to student development and success in final examinations.
Industrial Trainee
Radial Circle Marine Services
Jan 2015 - Mar 2015 (2 months)
Gained hands-on experience in the marine services industry during the industrial training period.
Sales Representative
Pippah Bookshop
Jan 2014 - Sep 2014 (8 months)
Engaged with customers to meet their purchasing needs, managed sales transactions, and built strong relationships with customers.
Education
Degrees, certifications, and relevant coursework
David hasn't added their education
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