Open to opportunities

Titiksha K

@titikshak

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Operations and problem-solving professional building systems for better customer and business outcomes.

India

Message

What I'm looking for

I’m looking for a role where I can build and optimize operational systems, automate workflows, and use CRM data to solve customer and business problems—partnering closely with cross-functional teams to improve speed, consistency, and outcomes.

I’m an operations and problem-solving professional known for building systems from scratch, driving cross-functional alignment, and solving ambiguous problems with a business-first approach. At Indiahikes, I led the implementation of a centralized ticketing system (Zoho Desk) to improve cross-team visibility and faster issue resolution, and I used ticketing data to pinpoint recurring root causes and drive process fixes.

I also streamlined manual WhatsApp workflows by automating processes with Periskope (reducing effort by ~85%), and I improved payment and refund workflows by closing process gaps that cut errors and turnaround time. Earlier, as a Trek Advisor, I influenced conversion outcomes by managing 30,000+ trekker interactions and building structured Zoho CRM workflows from scratch for lead tracking and follow-ups; I’ve continued to pair operational execution with analytics work (e.g., PLS-SEM, EFA, and logistic regression) through projects and research internships.

Experience

Work history, roles, and key accomplishments

Experience Coordinator

Indiahikes Pvt. Ltd.

Jan 2025 - Jun 2025 (5 months)

Led implementation of a centralized Zoho Desk ticketing system to improve cross-team visibility and issue resolution. Analyzed ticketing data to drive process fixes and automated WhatsApp workflows with Periskope, reducing effort by ~85% and improving response consistency.

Zoho Desk Ticketing Systems CRM Implementation Process Optimization Workflow Automation Periskope Stakeholder Management

Trek Advisor

Indiahikes Pvt. Ltd.

Feb 2024 - Dec 2024 (10 months)

Drove end-to-end sales and communication processes to help achieve the FY24 target of 30,000 trekkers. Managed 30,000+ trekker interactions across calls, emails, and webinars and built Zoho CRM workflows from scratch to improve lead tracking, follow-ups, and response consistency.

Zoho CRM Lead Management Consultative Sales Conversion Optimization Customer Communications Webinar Coordination Workflow Automation

Creative Designer

Earthen Tunes Designs Pvt. Ltd.

Jun 2023 - Feb 2024 (8 months)

Improved operational visibility through inventory audits, SKU classification, and product quality assessments. Coordinated with vendors and customers to streamline operations and supported organic growth with marketing strategy and B2B sales for NGOs.

Vendor Management B2B Sales Customer Relationship Management Marketing Strategy Coordination

Research Intern

Reserve Bank of India

Analyzed green finance frameworks across countries and synthesized findings into forward-looking policy recommendations.

Policy Research Data Synthesis

Business Research Intern

Orbees Medical Pvt. Ltd.

Conducted market and competitor analysis for med-tech clients and synthesized insights into strategy recommendations aligned to client business problems. Secured a Pre-Placement Offer (PPO) for a Research Associate role through the selection process.

Market Research Competitor Analysis Business Research And Strategic Recommendations Data Synthesis