At Metamorphosys Technologies, I triaged, tagged, and prioritized 220+ tracked defects in Jira, reaching zero critical issues at final sign-off. I also handled client and vendor escalations across two time zones, keeping stakeholders updated until closure.
I used root cause analysis on repeat defects and closed 20+ action items with development, QA, and client teams, reducing the UAT defect ratio to about 14% across three production releases. I also turned client emails and stakeholder input into process documents and user stories, reducing requirement rework by 75% across two teams.
For my Automated SLA Breach Alert Workflow project, I mapped manual Excel tracking and designed escalation thresholds, ownership hand-offs, and accountability rules in Jira and Outlook. At Coherent Market Insights, I built validation checklists for ICT client engagements and identified qualified leads using Apollo.io and LinkedIn Sales Navigator.
