Catherine Tindall

I’m an experienced insurance professional with 4+ years in the industry, specialized in customer relations and policy management systems. In my current role, I handle incoming calls to process payments, make policy changes, resolve client conflicts, and assist with policy inquiries for both personal and commercial lines, while thriving in fast-paced environments using personalized solutions.

I communicate interdepartmentally with agents, underwriting, billing, and more to go above and beyond for American National clients. I’m proficient in Duck Creek Technologies, Guidewire Insurance Suite, and Microsoft Office, and I maintain strong customer satisfaction through de-escalation, document preparation, verification with outside vendors/lienholders/mortgagees, and consistently high performance ratings. Earlier experience includes international customer service across 20 countries, plus call center work assisting customers with military banking questions.