Nicholas Turner

I am a knowledgeable and dedicated customer service professional with extensive experience handling customers from various backgrounds. My solid team player mentality, combined with an outgoing and positive demeanor, has allowed me to establish rapport with clients effectively. I am motivated to maintain customer satisfaction and contribute to company success, showcasing my articulate and energetic approach to customer service.

Throughout my career, I have developed a passion for cultivating partnerships and building relationships. My experience as a Remote Chat/Email/Phone Customer Service Representative at OnePilot has honed my skills in responding to customer inquiries promptly and professionally. I am well-versed in utilizing technology, including Salesforce, Slack, Notion, and Zendesk, to ensure compliance with company policies and provide accurate information to clients.

Prior to my role at OnePilot, I worked as a Remote Insurance Agent, where I maintained high standards of customer service by actively listening to clients and determining their needs. My background as an International Flight Attendant with American Airlines further solidified my commitment to customer safety and comfort. I continuously seek opportunities to enhance my skills and contribute positively to any team I join.