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George Johnson

@georgejohnson

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Motivated senior IT leader with extensive program management experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my extensive project management experience in a dynamic environment, focusing on cloud solutions and team leadership.

I am a motivated senior IT leader with over 25 years of experience managing programs and projects for Fortune 500 organizations. My expertise spans across various industries, including Financial, Healthcare, Software, and Technology services. I have a proven track record of success in project and account leadership, particularly in Information Technology enablement.

Throughout my career, I have excelled in Agile Project Management, leading teams to deliver high-quality solutions while optimizing processes. My role as a Scrum Master at Bank of America allowed me to spearhead change management initiatives and improve service efficiency significantly. I am passionate about fostering client relationships and ensuring project success through effective communication and meticulous attention to detail.

With a strong educational background, including an MBA from the University of Chicago, I am committed to continuous improvement and professional development. I hold multiple certifications, including PMP and CISSP, which further enhance my ability to lead complex projects and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master

Current

Bank of America

Mar 2023 - Present (2 years 2 months)

Owned Scrum ceremonies for the Virtual Assistant team, responsible for building conversational AI and IVR services. Achieved a 40% resolution rate for incoming requests, reducing escalations to human agents. Managed change management and portfolio reporting for stakeholders.

Scrum Agile Project Management Change Management IVR Stakeholder Management Risk Management Jira Microsoft Project

Project Manager

The Home Depot

May 2022 - Jan 2023 (8 months)

Managed NAC and CASB Cybersecurity projects for over 2000 stores. Oversaw project lifecycle from initiation to closure, including financial management and stakeholder communication.

Project Management Cybersecurity Financial Management Risk Mitigation Agile Methodologies Microsoft Excel MS Office

Project Manager

GCM Grosvenor

Jan 2021 - May 2022 (1 year 4 months)

Led project management planning for Cloud Engineering and Cybersecurity initiatives, including a successful SharePoint Online migration project.

Project Management Cloud Engineer Cybersecurity SharePoint Online Infrastructure Management Risk Management Agile Methodologies Stakeholder Engagement Microsoft Project Jira

Client Program Manager

Google

Feb 2018 - Oct 2020 (2 years 8 months)

Managed client programs with up to $15M ARR, optimizing cloud spend and increasing software deployments by 300%. Acted as the main point of contact for enterprise-level projects.

Client Management Program Management Financial Analysis Software Deployment Agile Methodologies Risk Management Microsoft PowerPoint

IT Project Manager

Forsythe Technology Inc.

May 2015 - Jan 2018 (2 years 8 months)

Managed a portfolio of projects ranging from $750K to $1.5M, utilizing Agile and Waterfall methodologies to deliver updates to stakeholders and implement cloud strategies.

Project Management Agile Methodologies Risk Management Financial Management Microsoft Project MS Office Quality Management

Sr. Project Manager

Citrix

Jun 2013 - May 2015 (1 year 11 months)

Utilized Scrum and Waterfall methodologies to deploy secure mobile applications, reducing project completion times and managing projects in cloud environments.

Project Management Scrum Waterfall Mobile Application Cloud Environments Risk Management Stakeholder Engagement Agile Methodologies Microsoft Project Jira

Engineer/Technical Project Manager

Zenprise

Jun 2008 - Jan 2013 (4 years 7 months)

Led customer projects and training sessions, contributing to Zenprise's recognition for outstanding customer service.

Project Management Customer Service Training Technical Support Risk Management Agile Methodologies Microsoft Office Jira Confluence

Technical Project Manager

Independent Consultant

May 2006 - Jun 2008 (2 years 1 month)

Reduced IT costs by 30% through virtualization of client servers, providing technical project management services.

Project Management Virtualization IT Cost Reduction Technical Consulting Stakeholder Engagement Risk Management Microsoft Project MS Office Agile Methodologies Communication Skills

Systems Engineer/Technical Project Manager

Partner Fund Management, LP

May 2004 - Apr 2006 (1 year 11 months)

Built and managed a global enterprise network, delivering infrastructure under budget and ahead of schedule.

Systems Engineering Project Management Network Management Infrastructure Development Budget Management Risk Management Technical Support Microsoft Office Agile Methodologies

Systems Engineer

Andor Capital Management, Inc.

Jan 2001 - May 2004 (3 years 4 months)

Directed an escalation team to analyze and improve IT infrastructure, achieving significant cost reductions.

Systems Engineering Infrastructure Project Management Risk Management Technical Support Microsoft Office Agile Methodologies Team Leadership

Technical Support Engineer

Pequot Capital Management

Jan 2000 - Oct 2001 (1 year 9 months)

Led the IT department in the San Francisco office, managing software and hardware deployments and reducing IT spend.

Technical Support IT Management Software Deployment Hardware Deployments Project Management Microsoft Office Risk Management Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Chicago Booth School of Business

Master of Business Administration, Business Administration

2012 - 2014

Completed a Master of Business Administration focusing on advanced business strategies, financial management, and leadership skills necessary for effective management in various industries.

University of San Francisco

Master of Science, Information Systems

2001 - 2003

Earned a Master of Science in Information Systems, emphasizing the integration of technology and business processes, data management, and system design.