Open to opportunities

Tionne Atkins

@tionneatkins

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a passionate customer service representative with experience in various roles that emphasize my commitment to providing exceptional service. At Peak6 Insurtech, I assist Floridians with their homeowners insurance, handling over 60 calls daily while maintaining an average handle time of 4-5 minutes. My ability to resolve customer inquiries and complaints with a warm and professional attitude has been key to my success in this role.

Previously, I worked as a bowl attendant at Main Event, where I was the first point of contact for customers. I ensured they received the correct bowling shoes and lanes while maintaining cleanliness and supporting my team during busy periods. My experience at Chick-fil-A further honed my customer service skills, where I efficiently managed front-of-house operations and built strong relationships with both customers and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Peak6 Insurtech

Mar 2023 - Present (2 years 4 months)

Assisted Floridians with homeowners insurance inquiries, handling calls related to timeframes, document processing, monetary transactions, and transfers. Provided professional support, resolved customer complaints, and managed online orders and credit card transactions.

Customer Service

Bowl Attendant

Main Event

Mar 2021 - Jun 2021 (3 months)

Greeted customers and assisted with bowling shoe distribution and lane assignments, ensuring a smooth experience. Processed transactions, collaborated with team members during peak hours, and maintained cleanliness of bowling lanes.

Customer Service Teamwork Venue Maintenance

Team Member

Chick-fil-A

Nov 2019 - Jan 2021 (1 year 2 months)

Efficiently managed front-of-house operations, greeting customers with a positive attitude and multitasking effectively. Handled cash and debit/credit transactions while making drinks and maintaining positive relations with co-workers and management.

Customer Service Multitasking Teamwork Communication

Education

Degrees, certifications, and relevant coursework

University Of Arizona Global Campus

Undergraduate Studies, General Studies

Currently pursuing undergraduate studies through an online program. Actively engaged in coursework to expand academic knowledge and skills.

River Ridge High School

High School Diploma, General Studies

Completed the high school curriculum, earning a diploma. Developed foundational academic skills across various subjects, preparing for higher education.

Georgia State University

Undergraduate Studies, Political Science

Undertook undergraduate studies focusing on Political Science. Explored foundational concepts and theories within the field, gaining insights into governmental structures and political processes.