Tinuade Kadri
@tinuadekadri
Client service and private banking professional bridging high-value clients and technical teams with strong analytics and measurable results.
NigeriaWhat I'm looking for
I’m a driven, detail-oriented client service specialist with hands-on experience spanning client service, financial analysis, and private banking. I specialize in bridging high-value clients and technical teams, building trust through clear communication, critical thinking, and performance tracking.
In my current role, I serve as the primary point of contact for clients, managing inquiries about engineering projects, timelines, and service quotes with a focus on high satisfaction. I streamline communication between clients and internal engineering teams, log and resolve technical issues accurately, and maintain precise CRM records for seamless project handoffs.
Previously, I managed a portfolio of high-net-worth clients at Access Bank Plc, delivering tailored wealth management, credit, and investment solutions—growing assets under management by 25% in 12 months and increasing client reactivations by 15% within six months. I also supported retail and SME clients as a Customer Success Representative, improving product adoption by 30%, reducing churn by 20%, and maintaining CSAT above 90%. Earlier, as a Financial Analyst, I built forecasting models and delivered monthly performance reports, helping identify cost-saving opportunities that improved profit margins by 12% and contributing to a 15% increase in ROI.
Experience
Work history, roles, and key accomplishments
Client Service Specialist
Oplak Engineering Ltd
Sep 2025 - Present (10 months)
Serves as the primary point of contact for clients, managing inquiries about engineering projects, timelines, and service quotes. Streamlines communication between clients and the engineering team and maintains client interaction records and support tickets.
Private Banking Executive
Access Bank Plc
Jun 2022 - Jan 2023 (7 months)
Managed a portfolio of high-net-worth clients by delivering tailored wealth management, credit, and investment solutions. Grew assets under management by 25% in 12 months and increased client reactivations by 15% within six months.
Customer Success Rep (Concierge)
Access Bank Plc
Feb 2021 - May 2022 (1 year 3 months)
Provided proactive onboarding and continuous support to a portfolio of 100+ retail and SME clients. Improved product adoption by 30% within 180 days, reduced churn by 20% over two quarters, and maintained CSAT consistently above 90%.
Financial Analyst
Edustemlab (Learnbot)
Sep 2020 - Jan 2021 (4 months)
Conducted in-depth financial analysis and built forecasting models to support strategic planning and investment decisions. Improved profit margins by 12%, forecast accuracy by 95%, and delivered insights contributing to a 15% increase in ROI.
Administrative Officer
Osun State University
Aug 2019 - Aug 2020 (1 year)
Provided proactive administrative support by organizing files, scheduling meetings, and managing internal communications. Achieved a 98% error-free documentation rate and reduced task turnaround time by 20%.
Education
Degrees, certifications, and relevant coursework
Nigerian Institute of Management (Chartered)
Professional Certification, Management
Completed a chartered professional certification with the Nigerian Institute of Management.
Federal University of Agriculture, Abeokuta
Bachelor of Science, Economics
Earned a B.Sc. in Economics from the Federal University of Agriculture, Abeokuta.
Netpreneurship / Corporate Ethics
Certification, Entrepreneurship and Corporate Ethics
Completed training in Netpreneurship and Corporate Ethics (skills) in 2018.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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