Open to opportunities

Manuela Grajales

@manuelagrajales

Message

I coordinate digital operations, client portfolios, content workflows, and customer support at scale.

Colombia

Message

What I'm looking for

I'm looking for a fast-paced role where I can coordinate digital operations, improve workflows, manage cross-functional projects, and support clients or customers with reliable execution.

I've coordinated end-to-end digital operations across 30+ social media accounts and six simultaneous client portfolios, directing publishing workflows for 100+ daily content assets while improving engagement through audience, competitor, and performance research.

I also co-founded Medellín De Nuit, where I managed production, logistics, suppliers, creative execution, six fashion collections, and 40+ commercial events. Across customer success roles supporting Alo Yoga and Spark Driver, I've handled high-volume customer interactions, documented resolutions in CRM systems, and supported onboarding and peer coaching.

Experience

Work history, roles, and key accomplishments

Current

Remote Digital Content & Operations Coordinator

Current

Remote

Jan 2025 - Present (1 year 7 months)

Managed end-to-end digital operations across 30+ social media accounts supporting six client portfolios. Directed publishing workflows for 100+ daily content assets and optimized workflows based on platform changes.

Digital Operations Social Media Management Content Publishing Workflow Optimization Audience Research Competitive Analysis Remote Collaboration

Chat Support Specialist

IntouchCX

Jan 2025 - Dec 2026 (1 year 11 months)

Handled multiple live chats simultaneously for delivery and technical support. Investigated issues and documented resolutions, completing campaign training in three weeks.

Live Chat Technical Support Documentation Multitasking

Customer Success & Support Specialist

TDCX

Jan 2024 - Dec 2024 (11 months)

Managed 150+ customer interactions daily across chat, email, and voice. Resolved order, refund, replacement, and account issues while maintaining CRM documentation.

Customer Support CRM Salesforce Shopify Oracle NICE Problem Solving

Co-Founder & Operations Coordinator

Medellín De Nuit

Jan 2019 - Dec 2024 (5 years 11 months)

Co-founded and managed daily operations of an independent fashion brand. Directed production, logistics, supplier management, and creative execution, growing an organic Instagram community to 4,000+ followers.

Operations Management Vendor Management Production Planning Logistics Creative Direction Social Media Growth Event Planning

Operations Assistant

Luthier

Jan 2023 - Dec 2023 (11 months)

Coordinated end-to-end marketing and creative projects from planning through execution. Managed social media operations, content calendars, and digital asset creation.

Project Coordination Marketing Social Media Management Vendor coordination Art Direction Brand Consistency