Open to opportunities

Tinashe Ngwenya

@tinashengwenya

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Experienced Account and Client Relationship Manager driving business growth.

South Africa

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What I'm looking for

I seek a dynamic role in a growth-oriented company that values innovation and client relationships.

As a distinguished professional, I bring over fifteen years of experience in business development, marketing, and operations management to the table. My expertise in client liaison and business growth is well-recognized, and I have a solid history of effectively managing billing portfolios. My leadership skills have been instrumental in guiding pre-sales and post-sales teams to success, significantly increasing revenue streams in the process.

I have expertly managed a ZAR 18m billing portfolio, achieving timely payment processing and boosting revenue by 15%. My role as Account and Client Liaison Manager at Dalitso Consulting involved expanding the Sub-Saharan client base and delivering strategic insights to inform client strategies. I am currently enriching my academic portfolio by pursuing an MPhil in Marketing Management, demonstrating my commitment to continuous professional development.

Throughout my career, I have fostered and maintained robust relationships with clients and agencies, prepared comprehensive performance reports, and directed regional operations teams for efficient client rollouts across Africa. My drive is fueled by a passion for forging lasting client partnerships, which has consistently proven pivotal in both acquiring new business and effectively servicing existing accounts.

Experience

Work history, roles, and key accomplishments

Current

Account and Client Liaison Manager

Current

Dalitso Consulting

Jul 2017 - Oct 2024 (7 years 3 months)

Managed a ZAR 18m billing portfolio, achieving a 15% revenue boost. Led a 10-member support team, improved client retention, and expanded the Sub-Saharan client base. Developed CRM procedures and maintained high-quality customer service.

Account Management CRM Team Leadership Revenue Customer Service Invoicing Debt Collection Market Analysis

Account and Client Liaison Manager

Dalitso Consulting

Jul 2017 - Oct 2024 (7 years 3 months)

Managed a ZAR 18m billing portfolio, achieving a 15% revenue boost. Led a 10-member support team, enhanced client retention, and expanded the Sub-Saharan client base. Developed CRM procedures and resolved client issues promptly, ensuring high-quality service.

Account Management CRM Team Leadership Revenue Customer Service Invoicing Debt Collection

Business Development Manager

Alliance Media SA

Jan 2014 - Aug 2016 (2 years 7 months)

Managed a 6-country portfolio, leading a team of 5 to drive sales growth and expand market presence. Collaborated with senior management to execute sales strategies and improve agency relationships, resulting in increased business opportunities.

Business Development Sales Management Team Leadership Strategic Planning Budget Management Marketing Strategy Relationship Building

Business Development Manager

Alliance Media SA

Jan 2014 - Aug 2016 (2 years 7 months)

Managed a 6-country portfolio, leading a team to increase sales and market position. Fostered new business opportunities and improved agency relationships, contributing to company growth.

Business Development Sales Management Team Leadership Sales Growth Strategic Planning Tender Management Marketing Strategy Relationship Building

Business Development Executive

Alliance Media Zimbabwe

Jul 2012 - Dec 2013 (1 year 5 months)

Optimized operations and revenue in Zimbabwe, surpassing budget targets. Developed relationships with stakeholders and achieved top debt collection rates, earning a promotion to Business Development Manager.

Sales Initiatives Account Management Stakeholder Engagement Revenue Management Leadership Reporting Market Analysis

Business Development Executive

Alliance Media Zimbabwe

Jul 2012 - Dec 2013 (1 year 5 months)

Optimized operations and client service in Zimbabwe, surpassing sales targets and achieving a 92% debt collection rate. Developed strong relationships with stakeholders and earned a promotion to Business Development Manager.

Sales Initiatives Account Management Stakeholder Engagement Leadership Reporting Client Servicing

Production Coordinator

Alliance Media SA

Jun 2010 - Jun 2012 (2 years)

Orchestrated production schedules across 23 countries, negotiating with suppliers for cost reductions. Managed client artwork processes and reported on workflow production status.

Production Management Scheduling Communication Project Coordination Team Collaboration

Production Coordinator

Alliance Media SA

Jun 2010 - Jun 2012 (2 years)

Coordinated production schedules across 23 countries, negotiating supplier rates to reduce costs. Managed client artwork processes and provided workflow updates to ensure alignment with campaign objectives.