Tina Elena User
@tinaelenauser
Operations Manager driving KPI-led process optimization and high-performing teams.
RomaniaWhat I'm looking for
I’m an Operations Manager with 7+ years of experience in organizing daily operations, coordinating teams, and improving performance through KPI tracking, SLA compliance, and quality metrics. At IBM, I coordinate activities across multiple teams and business-critical applications to ensure service continuity and efficiency, and I partner with senior leadership to remove operational bottlenecks.
My approach blends process engineering and decisive reporting: I optimized daily workflows and processes, achieving a 30% reduction in delivery times. I also lead high-pressure crisis management during critical incidents, ensuring strict deadline compliance, and I bring SAP FI and SAP HR / SuccessFactors consulting experience to strengthen operational decision-making and data integrity.
Experience
Work history, roles, and key accomplishments
Coordinated daily operations across multiple teams and business-critical applications to ensure service continuity and high efficiency. Optimized workflows to reduce delivery times by 30% and monitored KPIs and SLAs to improve service quality and standards compliance.
Managed daily SAP support operations, resolving complex requests with a focus on accuracy, timely delivery, and user satisfaction. Partnered with international teams to deliver consistent service across geographic regions.
Administered HR processes and supported HR system implementations, improving organizational activity and data integrity. Validated and managed HR data to support operational decision-making and business reporting.
Education
Degrees, certifications, and relevant coursework
Transilvania University of Brașov
Master’s Degree, Integrated IT Systems for Business
Completed a Master’s Degree in Integrated IT Systems for Business at Transilvania University in Brașov.
Transilvania University of Brașov
Bachelor’s Degree, Human Resources Management
Completed a Bachelor’s Degree in Human Resources Management at Transilvania University in Brașov.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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