Open to opportunities

Ioana-Alexandra Bălă

@ioana-alexandrabl

Message

I build scalable operations, workforce plans, and reporting systems that improve business performance.

Romania

Message

What I'm looking for

I'm looking to improve operations through scalable processes, workforce planning, data-driven reporting, and cross-functional collaboration. I value roles where I can lead teams, solve operational challenges, and create measurable results.

At Jumpstart Audits, I drive operational governance, workforce planning, compliance, and risk management across business functions. I build scalable controls, centralized reporting, and clear cross-functional workflows that replace manual monitoring and clarify ownership.

Previously, I led collections and disputes teams at Capgemini Services and D&S Global Solutions, improving reporting, collections strategies, account tracking, and client issue resolution. I bring hands-on experience coaching teams, optimizing processes, and turning operational data into practical decisions.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Jumpstart Audits

Dec 2025 - Present (10 months)

Drove company-wide operational governance, process optimization, workforce planning, compliance, and risk management across multiple business functions. Designed and implemented scalable operational controls and established cross-functional workflows.

Process Optimization Workforce Planning Compliance Risk Management Operational Reporting Workflow Automation Data Analysis Stakeholder Management

Collections & Disputes Process Team Lead

Capgemini Services

Jun 2025 - May 2026 (11 months)

Oversaw the collections and disputes process with a focus on performance reporting, data analysis, and strategic planning. Prepared and delivered detailed reports to senior stakeholders to support decision-making.

Collections Disputes performance reporting Data Analysis Strategic Planning Stakeholder Management

Operations Supervisor

D&S Global Solutions

Jul 2023 - Mar 2025 (1 year 8 months)

Led a team supporting a key business aviation client, helping them meet year-end targets through focused collections strategies and rapid issue resolution. Introduced workflow improvements that boosted team efficiency.

Collections Team Leadership Workflow Improvement Client Management Performance Monitoring Reporting

Collections Analyst

D&S Global Solutions

Jul 2020 - Jul 2023 (3 years)

Addressed client requests and inquiries promptly, maintaining high responsiveness and customer satisfaction. Managed high-value accounts with accuracy, ensuring payments were tracked and reconciled efficiently.

Collections Customer Service Account Management Payment Reconciliation