Tina D

I’m a client care professional and administrative specialist with 20+ years of experience serving employees, union members, patients, and vendors across government, nonprofit, and healthcare settings. I’m the trusted first point of contact for high-volume inquiries, and I handle insurance verification, prior authorizations, patient billing support, and issue resolution with patience and professionalism.

In my current role at the City of Hollywood, I serve as the first point of contact for payroll and attendance inquiries, support procurement and administrative needs, and reconcile monthly expenses while keeping records accurate for employees and management. Previously, as Secretary/Office Manager for APWU—Miami Area Local 172, I supported union members for 10+ years, coordinated member events, collaborated on newsletters, and helped launch the organization’s first website.