Open to opportunities

erika coello

@erikacoello

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Results-driven administrative professional with expertise in healthcare administration.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my administrative skills in a dynamic environment, with opportunities for growth and development.

I am an experienced administrative professional with a strong background in scheduling coordination, healthcare administration, and retail management. My career has been defined by my ability to optimize workflows, improve operational efficiency, and deliver exceptional customer service. I am bilingual in English and Spanish, which allows me to communicate effectively with diverse populations and ensure that all patients receive the highest standard of care.

Throughout my career, I have successfully managed patient relations, verified insurance details, and led teams to achieve operational goals. At Miami Kidney Group, I excelled as a Schedule Coordinator, where I handled appointment scheduling and maintained accurate medical charts. My previous roles in retail management have equipped me with valuable skills in team leadership and customer service, allowing me to create positive experiences for both employees and customers.

Experience

Work history, roles, and key accomplishments

Schedule Coordinator

Miami Kidney Group

Jan 2021 - Nov 2024 (3 years 10 months)

Managed appointment scheduling, verified patient insurance details, and coordinated referrals. Ensured accurate medical chart updates and supported front-desk operations for a professional patient experience.

Scheduling Patient Charting Healthcare Operations Customer Service Communication Team Coordination Workflow Optimization Microsoft Office Suite

Receptionist

Miami Kidney Group

Nov 2020 - Feb 2021 (3 months)

Managed high-volume calls, assisted patients with appointment details, and coordinated hospital consults while maintaining accurate documentation for provider schedules.

Customer Service Communication Documentation Team Coordination Microsoft Office Suite

Shift Manager

Papa Johns Pizza

May 2020 - Dec 2020 (7 months)

Supervised a team of 16, managed inventory, and developed scheduling strategies. Coordinated daily deliveries while maintaining a high on-time rate.

Team Leadership Inventory Management Scheduling Customer Service Communication Workforce Management Microsoft Office Suite

Team Member

Papa Johns Pizza

Jan 2020 - Dec 2020 (11 months)

Assisted customers with orders and transactions while ensuring food quality and minimizing waste according to company guidelines.

Customer Service Product Recommendations Teamwork Communication Time Management Sales Management

Cash Office Associate

Kmart

Mar 2019 - Apr 2020 (1 year 1 month)

Balanced cash transactions, prepared deposits, and resolved discrepancies in financial transactions while maintaining accurate financial documentation.

Cash Management Communication Time Management Microsoft Office Suite