Open to opportunities

Consuelo Duran

@consueloduran

Message

Experienced administrative professional dedicated to improving office management.

United States

Message

What I'm looking for

I am looking for a role that values efficiency and supports professional growth.

I am an experienced administrative professional with over 8 years in office management, dedicated to enhancing the efficiency and effectiveness of the institutions I work with. My journey has equipped me with a robust skill set in customer service, data entry, and office administration, allowing me to contribute significantly to my teams.

Throughout my career, I have held various roles that have honed my abilities in managing office operations and providing exceptional support. At Convey Health Solutions, I excelled in updating account information and educating beneficiaries about their plans, ensuring clarity and satisfaction. My previous positions have further developed my organizational skills, attention to detail, and proficiency in software like Microsoft Office and QuickBooks.

I am passionate about creating streamlined processes that foster productivity and enhance the overall workplace environment. I am eager to bring my expertise in administrative support and customer service to a dynamic team that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Data Entry

Current

Convey Health Solutions

Dec 2017 - Present (7 years 6 months)

Updated account information and researched premium billing discrepancies and prescription claims. Educated beneficiaries on plan details, assisted pharmacies with denials, and advised providers on prior authorizations.

Customer Service Data Entry Account Management Billing Microsoft Office

Office Clerk

Horacio Sosa PA

Aug 2016 - Oct 2017 (1 year 2 months)

Created and updated hard copy and digital files for record keeping and redundancy. Conducted routine verification to ensure filing system integrity and prepared files for tax purposes.

Digital Filing Systems Record keeping Data Management Tax Preparation Microsoft Office

Customer Service Executive

CareerSource Broward

Aug 2015 - May 2016 (9 months)

Handled incoming calls, took messages, and routed correspondence, managing requests and queries. Maintained diary, arranged meetings, produced reports, and developed an efficient documentation and filing system.

Customer Service Incoming Call Management Scheduling Reporting Documentation Microsoft Office

Office Clerk

Ultra-Mobil

Feb 2014 - Mar 2015 (1 year 1 month)

Performed clerical duties including filing, answering phones, responding to emails, and preparing documents. Coordinated project deliverables, performed accounting tasks, and provided administrative support for HR/operations.

Clerical Phone Communication Project Coordination Administrative Support Microsoft Office

Data Entry Specialist

Navarro Pharmacy

Sep 2011 - Dec 2011 (3 months)

Prepared source data for computer entry by compiling and sorting information and establishing entry priorities. Processed customer and account source documents, entered data, and verified entered information for accuracy and completeness.

Data Entry Data Processing Confidentiality Microsoft Office

Office Assistant

ATOM

May 2009 - Mar 2010 (10 months)

Managed incoming calls, communications, and filing systems, recording information as needed. Updated paperwork, maintained documents, performed general office duties, and organized travel arrangements.

Client Reception Document Management Microsoft Office