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Chelsea Blair

@chelseablair

IT support technician providing remote and on-site troubleshooting for private clients across Windows, Android, and iOS.

United States

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What I'm looking for

I'm seeking a remote technical support or customer support role.

As a Freelance IT Support Technician, I provide remote and on-site support to private clients, diagnosing and resolving issues with accounts, devices, software, and connectivity. I guide non-technical users through step-by-step solutions and document common resolutions in reusable reference guides.

At Southern New Hampshire University, I simulated customer support environments by triaging device issues and writing user-focused resolution documentation. I also created cloud implementation plans and cybersecurity awareness training materials as part of my IT studies.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Support Technician

Current

Self-Employed

Jan 2024 - Present (2 years 9 months)

Provide remote and on-site technical support to private clients, diagnosing and resolving issues with accounts, devices, software, and connectivity. Troubleshoot hardware and software across Windows, Android, and iOS, guiding non-technical users through step-by-step solutions.

Technical Support Troubleshooting Windows Android iOS Remote Support Device Configuration Software updates Documentation

IT Support & Systems Projects

Southern New Hampshire University

Jan 2021 - Jan 2024 (3 years)

Simulated real customer support environments, triaged device issues, and wrote resolution documentation tailored to users of different technical skill levels. Designed cloud implementation and documentation plans from business cases and created cybersecurity awareness training materials.

Technical Support Troubleshooting Documentation Cloud Implementation Cyber Security Awareness Technical Writer Project Management