Verniecha Johnson

I am an experienced IT Support Professional with over five years in technology, specializing in desktop support, equipment lifecycle management, and providing exceptional user support. My proficiency in both Windows and Mac environments allows me to manage IT processes effectively, troubleshoot issues, and engage with customers to exceed their expectations. I leverage tools like AutoPilot, Microsoft Azure, and ticketing systems to streamline IT operations, ensuring high levels of customer satisfaction.

In my current role as an IT Technician II at TelePacific Communications, I provide advanced end-user support, efficiently resolving tickets using ServiceNow. I manage desktop and mobile device configurations while ensuring security compliance and administer Office 365 applications. My expertise in Active Directory and Azure/Entra ID management has been pivotal in my career, and I am well-versed in PowerShell scripting for automation. I pride myself on delivering exceptional customer service and optimizing workflow efficiency through effective ticket management.

Previously, I have worked as a Desktop Support Specialist and Help Desk Analyst, where I honed my skills in troubleshooting and technical support. My experience in the U.S. Army as an IT Support Specialist further solidified my ability to operate in high-demand environments while maintaining security protocols. I am passionate about technology and committed to continuous improvement in my field.