Open to opportunities

Timothy Lee

@timothylee4

Message

Service operations and analytics leader driving process improvement, cost reduction, and KPI performance.

United States

Message

What I'm looking for

I’m looking for a role where I can lead service operations or analytics programs, drive process improvement, negotiate vendor performance, and improve KPI results—using data and forecasting to deliver measurable cost reduction and reliable, mission-critical execution.

I’m a Program/Project Management and Analytics professional with 10+ years of experience across service, strategic sourcing, operations, supply chain management, finance, project management, and procurement. I’ve led large teams and delivered time-sensitive, mission-critical outcomes—supporting high-value inventory (1M+ SKUs worth $1B+) and objectives at the $500M+ scale—while proactively targeting process improvement and cost reduction.

As a Service Operations Manager at Samsung Electronics America, I built and managed the Samsung Beyond Boundaries program with 50+ accounts/technicians and an annual $5.5M budget. I facilitated contracts with 10+ companies, negotiated terms and rates based on region, ticket volume, and ROI, and improved customer care metrics through weekly vendor and technician leadership. By managing the program process and invoices, I lowered expenses by 10% year over year, and I also led pilot programs where 80% advanced to full implementation across the field service network.

Earlier, I led partner onboarding as a Project Manager by integrating external systems into Samsung’s internal proprietary platform to meet key deadlines and KPI targets. As a Senior Business Analyst, I managed end-to-end Field Service KPI reporting, built advanced Excel reporting from SAP/BI/Tableau/Hue data, forecasted warranty/labor/parts budgets, and created Linear Regression Models to predict repair volume and technician capacity. In Strategic Distribution, I delivered sourcing impact through PeopleSoft/Oracle/SQL Server reporting, improving monthly price variance results and driving up to ~$5M savings and 30% KPI improvement.

Experience

Work history, roles, and key accomplishments

Current

Service Operations Manager

Current

Samsung Electronics America

Jan 2022 - Present (4 years 5 months)

Built and managed the Samsung Beyond Boundaries program across 50+ accounts/technicians with a $5.5M annual budget, negotiating contracts and improving customer care metrics to best-in-class standards. Drove cost reduction lowering expenses 10% year over year and led pilot programs later rolled out network-wide.

Program Management Vendor Management Contract Negotiation Budgeting Cross Functional Collaboration Pilot Program Leadership

Project Manager

Samsung Electronics America

Jan 2020 - Jan 2022 (2 years)

Managed onboarding of two partner companies into the Extended Protection Plan by integrating external systems with Samsung’s internal platform to meet deadlines and KPI targets. Produced monthly P&L statements for EPP accounts and led weekly partner meetings to coordinate onboarding, system integration, and KPI/sales performance.

Project Management System Integration Partner Onboarding KPI Tracking P&L Statements Performance Metrics Cross functional Coordination Stakeholder Management

Senior Business Analyst

Samsung Electronics America

Jan 2014 - Jan 2020 (6 years)

Owned field service KPI reporting (daily/weekly/monthly/yearly) covering in-warranty and out-of-warranty appliances and TVs, supporting time-sensitive reporting that reduced customer escalations. Forecasted warranty, labor, and parts budgets, implemented parts cost reduction reporting for repair savings, and built linear regression models to predict repair volume trends and technician capacity.

KPI Reporting Tableau Financial Forecasting Cost Optimization Statistical Modeling

Strategic Sourcing Analyst

Strategic Distribution Incorporated

Jan 2011 - Jan 2014 (3 years)

Produced monthly price variance reports and cost-benefit analysis for EDI customers, contributing to a 10% profit increase. Built SQL and PeopleSoft/Oracle-based queries and created advanced Excel reports that drove up to ~$5M in sourcing/team savings and improved KPIs by 30%.

Strategic Sourcing Cost Benefit Analysis SQL Peoplesoft Oracle KPI Reporting Query Development

Financial Analyst

Bloomberg, L.P

Jan 2010 - Jan 2011 (1 year)

Conducted ratio and financial analyses including revenue, EPS, and net income to support internal and external stakeholders across multiple sectors. Performed sector analysis by identifying industry/company drivers and used Excel and Access with 100% calculation accuracy.

Financial Analysis EPS Microsoft Excel