Timileyin User

Generated 40+ qualified outbound opportunities per quarter through cold calling, email sequencing, and LinkedIn outreach. Consistently exceeded monthly quota by 115–130% and partnered with Marketing to improve lead-to-meeting conversion by 22%.

Executed daily outbound call campaigns to prospective B2B accounts, building a self-sourced pipeline from cold lists. Achieved top-quartile quota attainment for six consecutive quarters.

Served as primary relationship point of contact for 200+ contributors, handling sourcing, onboarding, and engagement. Streamlined outreach and support processes, improving contributor satisfaction by over 80%.

Reviewed high volumes of outbound and contributor-facing communication for clarity, accuracy, and persuasive tone. Resolved submission and service concerns collaboratively, maintaining a zero-error standard.

Drove customer-facing campaigns focused on audience engagement and outreach, building and maintaining partner relationships. Maintained consistent, brand-aligned messaging across all customer touchpoints.

First point of contact for customer inquiries via phone, email, and social/DM. Managed order tracking, returns, and exchanges with accurate processing and clear communication.

Managed scheduling, correspondence, and client communications with a focus on responsiveness and accuracy.

Adapted outreach messaging for diverse audiences and client objectives, developing communication scripts that improved clarity and consistency.

Bachelor of Arts in English with academic focus on Nigerian English Language Study, Spoken English, Media Discourse, and Technical and Content Writing.

Completed the Virtual Assistant Program Certification in December 2024.