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@timdupreez
Results-driven sales and technical support professional with 10+ years experience.
I am a results-driven sales and technical support professional with over 10 years of experience in customer-facing roles. My career has been marked by a proven ability to exceed sales targets, manage remote teams, and deliver exceptional customer service. I thrive in fast-paced environments where building strong client relationships and driving business growth are paramount. My expertise in using remote collaboration tools and my problem-solving skills have allowed me to effectively work across time zones, ensuring that client needs are met promptly and efficiently.
In my recent role as a Business Development Manager at Vox Business, I exceeded sales targets by 25% through strategic cold calling and effective client relationship management. I also successfully negotiated contracts that reduced costs by 15%, showcasing my ability to drive profitability while maintaining strong partnerships. At Frogfoot Telecommunications, I managed client tickets with a 95% on-time resolution rate, significantly improving customer satisfaction by 20%. My commitment to excellence and continuous improvement has been a driving force in my career, and I am eager to bring this dedication to a new opportunity.
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Work history, roles, and key accomplishments
Frogfoot Telecommunications
Jul 2024 - Present (1 year 4 months)
Managed and resolved client tickets with a 95% on-time resolution rate. Coordinated remote teams of technicians and provided technical support, improving customer satisfaction by 20%. Implemented process improvements to enhance team performance.
Vox Business
May 2023 - Jan 2024 (8 months)
Exceeded sales targets by 25% through strategic cold calling and effective client relationship management. Negotiated contracts with suppliers, reducing costs by 15% and secured long-term partnerships through presentations.
Mearon Engineering Supplies CC
May 2014 - May 2022 (8 years)
Increased annual sales by 20% through proactive client engagement and upselling. Provided technical advice to clients and managed a client base of over 50 accounts, ensuring consistent revenue growth.
Degrees, certifications, and relevant coursework
High School Diploma
2004 -
Completed secondary education with a focus on foundational skills necessary for further studies and professional development.
Certificate, Computer Programming
Completed an online course in Introduction to Python Programming, enhancing programming skills and technical knowledge.
Certificate, Business
Participated in training focused on Sales and Marketing, Negotiation Skills, and Soft Skills, aimed at improving business acumen and interpersonal skills.
Software and tools used professionally
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