Cole josephs

I am a hardworking and self-motivated professional with over 3 years of experience in customer-facing roles, technical support, and freelance copywriting. My journey has equipped me with strong communication skills and a passion for solving problems, helping customers, and creating meaningful connections. I thrive in fully remote environments, where I can work independently while maintaining a high level of productivity.

In my previous role as an IT Technician at Incredible Connection, I provided technical troubleshooting and end-to-end customer support for retail and business clients. I developed strong problem-solving and relationship-building skills through face-to-face and remote support, ensuring client expectations were managed effectively. Additionally, my experience as a Sales Assistant allowed me to gain early sales experience through direct outreach, upselling, and customer service.

Currently, I work as a freelance copywriter, where I write persuasive cold emails, landing pages, and social media content for small businesses and solopreneurs. I support lead generation by assisting in client outreach and engagement strategies, utilizing tools like Slack and Zoom to communicate effectively with clients. My diverse skill set and dedication to client success make me a valuable asset in any team.