Tiina Irula
@tiinairula
Tour coordination and customer service professional who delivers smooth guest experiences across busy, fast-paced operations.
What I'm looking for
I’m a tourism and customer service professional with 3 years of experience in tour coordination, group management, and client relations. At DenEesti, I coordinated cruise arrival/departure logistics and managed groups, including ticket sales and shore-visit support—driving a 10–25% increase in excursion participation per voyage.
I bring calm, solutions-first execution when conditions change, including reorganizing reservations during adverse weather to achieve zero refund requests. I’ve also boosted revenue and occupancy by increasing sales 20%, reduced no-show rates 25% with a reminder system, and resolved 90% of customer complaints within 24 hours—supported by strong leadership, POS systems operation, and inventory management.
Experience
Work history, roles, and key accomplishments
Cruise Ship Coordinator
DenEesti
May 2025 - Jan 2026 (8 months)
Coordinated cruise arrival/departure logistics to ensure timely excursions, smooth boarding, and shore visits without delays. Managed group activities and ticket sales, increasing excursion participation by 10–25% per voyage and handling weather-related changes with zero refund requests.
Served customers and supported food presentation during peak hours according to customer preferences. Maintained well-stocked shelves and performed regular deep cleaning to support food safety and cleanliness.
Event Service Staff
Forus
May 2025 - Oct 2025 (5 months)
Ensured safe venue entry, crowd control, and guest guidance by checking tickets and managing access points. Resolved incidents calmly to support customer satisfaction and event safety.
Hair Stylist & Administrator
Hair Academy
Aug 2024 - Sep 2025 (1 year 1 month)
Increased revenue and occupancy by 20% through targeted recommendations and reduced no-show rates by 25% via a new reminder system. Resolved 90% of customer complaints within 24 hours, improving overall satisfaction by 12%.
Barista & Store Manager
Bobamax
Aug 2023 - Dec 2024 (1 year 4 months)
Prepared specialty boba teas and operated POS systems for order transactions while providing friendly customer service. Managed order fulfillment and store inventory, maintaining accurate stock levels and a clean, welcoming café environment.
Education
Degrees, certifications, and relevant coursework
Tallinn Industrial Education Center
Hairstyling
2025 -
Studying higher education with a focus on hairstyling and salon business administration. While completing the program, worked full time handling office tasks (emails and phone calls), inventory and supply ordering, and supporting marketing and client relations.
Saue Gymnasium
General education
2023 -
Completed foundational academic studies at Saue Gymnasium and achieved C2-level mastery of Estonian and English.
Availability
Location
Authorized to work in
Job categories
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