Tiina Irula

Coordinated cruise arrival/departure logistics to ensure timely excursions, smooth boarding, and shore visits without delays. Managed group activities and ticket sales, increasing excursion participation by 10–25% per voyage and handling weather-related changes with zero refund requests.

Served customers and supported food presentation during peak hours according to customer preferences. Maintained well-stocked shelves and performed regular deep cleaning to support food safety and cleanliness.

Ensured safe venue entry, crowd control, and guest guidance by checking tickets and managing access points. Resolved incidents calmly to support customer satisfaction and event safety.

Increased revenue and occupancy by 20% through targeted recommendations and reduced no-show rates by 25% via a new reminder system. Resolved 90% of customer complaints within 24 hours, improving overall satisfaction by 12%.

Prepared specialty boba teas and operated POS systems for order transactions while providing friendly customer service. Managed order fulfillment and store inventory, maintaining accurate stock levels and a clean, welcoming café environment.

Studying higher education with a focus on hairstyling and salon business administration. While completing the program, worked full time handling office tasks (emails and phone calls), inventory and supply ordering, and supporting marketing and client relations.

Completed foundational academic studies at Saue Gymnasium and achieved C2-level mastery of Estonian and English.