Inga Saakjan

Founded a profitable restaurant in Tallinn that operates independently. Managed it fully remotely from Indonesia from 2019 to 2021, and now reviews finances quarterly.

Built and ran a remote team of 7 Russian- and Estonian-speaking agents after interviewing more than 100 people. Coached agents on tone and handling difficult customers, and adapted scripts for both language groups.

Researched destinations and hotels, and assembled individual Armenia trips and new tour offers. Handled client enquiries, bookings, and travel documents via email and messages, resulting in repeat clients and referrals.

Rebuilt guest treatment processes from reception to cleanliness, introducing time slots with 50% deposits, which led to a waiting list. Trained 23+ staff and added retail products and pre-paid packages, significantly increasing sales.

Provided cabin crew services as a freelancer for private aircraft owners.

Served as VVIP flight attendant on a Bombardier Global Express, part of a long-term crew for a private family. Responsible for safety, comfort, and privacy on every flight.

Worked on charter flights, looking after executives and private clients on business jets. Several clients requested the same crew again on later flights.

Course on business plan, website, and AI in business, starting November 2026.

Attended a master class on strengthening the team and the business, held online in Russian.

Earned a 120-hour TEFL certificate.

Completed Customer Service Excellence training in Geneva.

Completed all coursework in Foreign Languages and Business Administration, but did not take the final exam.