Anais Samir

Own and operate a six-bedroom homestay, responsible for guest experience, housekeeping standards, room readiness, maintenance and daily operations. Coordinate cleaning schedules, room turnovers, linen and amenities, inspecting rooms before arrivals and following up on anything requiring correction.

Manage the guest journey from inquiry through the stay, coordinating hotels, transfers, tours and in-destination issue resolution. Work daily with hotels, drivers and local partners; handle high enquiry volume while improving workflows and service consistency.

Manage the full client journey from initial inquiry to trip completion, including offer creation, pricing, and coordination of transfers and tours. Handled high volume of inquiries and improved communication flow and internal processes.

Oversaw daily beach club operations, managing reservations, customer flow, and staff scheduling. Supervised marketing activities and supported event planning and execution.

Managed social media across Instagram, Facebook, and TikTok, creating content and copy, and adjusting strategies based on performance. Coordinated with international partner brands to align marketing efforts.

Managed check-in/out, reservations, room availability and guest requests; coordinated closely with Housekeeping and other departments on changes, complaints and service delivery. Trained and supported newly hired Front Office team members during onboarding.

Delivered high-level customer service to international guests in fast-paced hotel environments. Managed check-in/check-out processes, guest requests, and reservations, handling complaints with a solution-oriented approach.

Delivered personalised service to international and VIP guests, managing requests, arrangements and guest concerns throughout their stay. Managed VIP requests and complaints while maintaining the service standards expected in an international branded hotel.

Assisted in planning and execution of electronic music events and festivals, coordinating logistics such as venues, vendors, transportation, and artist requirements. Supported on-site operations and contributed to pre-event preparation and post-event reporting.

Pursued a Master of Arts in International Relations from 2015 to 2017.

Master's degree in International Relations from the University of Bucharest, completed between 2015 and 2017.

Erasmus exchange program in Political Science at Universidad Autónoma de Barcelona in 2016.

Erasmus exchange program in European Studies at Zuyd Hogeschool Maastricht in 2014.

Completed a Bachelor of Arts in European Studies from 2011 to 2014.

Bachelor's degree in European Studies from the University of Bucharest, completed between 2011 and 2014.

Participated in an Erasmus exchange program at UAB Barcelona.

Participated in an Erasmus exchange program at Zuyd Hogeschool Maastricht.