Tiffini Johnson

Provided Tier 1/2 help desk support in a high-tempo, TS/SCI-cleared environment, ensuring timely resolution of incidents and service requests

Resolved and tracked tickets using Jira Service Management (JSM) while consistently meeting SLA and performance requirements

Supported cloud-based applications and environments with working knowledge of AWS services and access controls

Utilized Jira, Conf

• Advised clients on PAR OPS's features to enhance restaurant operations and ensure secure, efficient use of the SaaS back-office solution, leveraging technical problem-solving to overcome challenges.
• Managed post-implementation projects with precision, ensuring over 50 clients optimized PAR OPS usage securely while applying rapid learning ability to adapt to client needs.
• Conducted comprehe

• Performs target development, utilizing analytical skills and intelligence data to identify and assess potential targets for strategic and tactical purposes.
• Conducts threat vulnerability assessments to identify weaknesses and vulnerabilities in potential targets, ensuring accurate and up-to-date intelligence for mission planning and execution.
• Supports multi-domain mission planning by integr

• Delivered technical support via phone and electronic channels to internal and external customers, ensuring secure access control and fostering a user-focused, empathetic support experience.
• Conducted comprehensive IT audits to identify and mitigate security vulnerabilities, contributing to a 20% reduction in overall risk exposure and reinforcing incident detection.
• Collaborated cross-funct

CompTia Security+ Certified | Certified Ethical Hacker | Splunk Core -Tableau

• Managed multiple real estate transactions with a 98% closure success rate by meticulously overseeing each step of the process, ensuring high client satisfaction and compliance with regulatory requirements, ultimately safeguarding the business reputation and fostering long-term client relationships.
• Enhanced property visibility by 30% and attracted 15% more potential buyers through the implemen

Discovery & Research, Product Validation, Product Life cycle, User Stories, LEMERS Principle, and Prioritisation Frameworks.

Product Management 1: I have learned to lead the product life cycle with a focus on discovery and research, building MVPs, writing user stories, prioritization and estimation frameworks, and finally learning to use agile methodologies to deliver your products.

Product Mana

Team AI is a tech-enabled video recruitment company, not an agency. We are changing the way the World hires and are looking for great team members to fill roles across the country.

• Developed and implemented tailored recruitment strategies in collaboration with senior leadership to maintain a steady flow of qualified candidates, ensuring alignment with organizational goals and objectives. This a

• Provided exceptional customer service to physicians, resulting in a 95% satisfaction rate among clients.
• Coordinated with cross-functional teams to ensure seamless delivery of support services, resulting in a 50% reduction in issue resolution time.
• Analyzed physician data to identify trends and opportunities for improvement, resulting in a 30% increase in efficiency and productivity.
• Condu

• Achieved a client satisfaction rate of over 95% by offering personalized financial advice and conducting in-depth assessments.
• Developed effective financial education programs, boosting client retention and cross-selling opportunities.
• Ensured compliance with financial regulations and exceeded sales targets through cross-functional collaboration.
• Implemented and maintained strong AML and K

• Formulated and executed comprehensive recruitment strategies, aligning with senior leadership to ensure consistent hiring updates.
• Proactively monitored and analyzed customer transactions in real-time to identify and investigate suspicious activities, leading to a 25% reduction in fraud-related losses.
• Conducted thorough risk assessments on online orders, evaluating customer profiles, paymen

Pursued a Master's degree in Cybersecurity, focusing on information security principles and practices.

Analytical skills: The ability to collect, organize, and analyze data to identify trends and patterns.

Technical skills: Familiarity with data analysis tools and software, such as Excel, Python, SQL, and Tableau.

Project management skills: The ability to manage projects from start to finish, including project planning, execution, and tracking.

Business acumen: Knowledge of business operations,

Earned a Master of Science in Business Analytics, developing skills in data analysis, project management, and business strategy.

As an aspiring Real Estate Associate I am learning the financial, economic, and political aspects of real estate practice in Florida. Regulations of the real estate business and licensing of real estate brokers and salespersons are discussed in detail. In addition, the license law, the subdivision law administered by the Real Estate Commissioner,

Business major with a concentration in Management!

Completed a Bachelor of Business Administration with a concentration in Management.