Jeremiah Flavius

Diagnosed and resolved recurring IT issues, ensuring adherence to SLAs. Delivered technical support across a range of company products, utilizing effective troubleshooting techniques. Escalated complex issues to specialized resources for thorough investigation.

Diagnosed and resolved recurring IT issues, ensuring adherence to SLAs. Provided comprehensive technical support for a variety of products, employing robust troubleshooting methods. Escalated intricate issues to dedicated resources for comprehensive evaluation.

Ensured SLA compliance by swiftly identifying and troubleshooting recurring issues. Managed Citrix profiles for multiple clients, coordinating equipment requests and performing account unlocks. Assisted healthcare staff with patient note reversals, maintaining smooth operational workflows.

Reimaged Lenovo laptops for new and existing employees, adhering to established operating procedures. Supported Technical Support Representatives with onsite escalations. Deployed software and system updates using Managed Engine software.

Facilitated business relocations to optimize productivity and efficiency. Performed network configurations and ensured systems were primed for operational readiness. Installed, repaired, and maintained workstations during office moves to ensure business continuity.

Provided remote support for Lane Technicians to ensure uninterrupted system functionality. Leveraged available tools to deliver technical assistance, pinpointing root causes of issues. Addressed hardware, software, and networking issues promptly, ensuring operational efficiency.

Collaborated with clients to understand their needs, enhancing overall service quality. Built strong customer relationships to ensure satisfaction and positive experiences. Tested and activated network cables during installations, guaranteeing optimal performance.

Re-imaged various workstation builds, including desktops, laptops, and docking stations, enhancing training efficiency and maximizing productivity. Installed thin client workstations for new employees, existing staff, and summer interns, streamlining workflow processes and improving operational efficiency. Deployed Avaya phones, facilitating seamless business migration and ensuring effective commu

Collected and fused MASINT metadata, generating actionable data for combat, strategy, and intelligence reports. Analyzed and compared significant enemy activities, categorizing reportable intelligence data for strategic decision-making. Mentored and trained intelligence analysts, enhancing their ability to differentiate between reportable and unreportable intelligence.

Currently pursuing a Bachelor of Science in Cybersecurity & Information Assurance. Focusing on key areas within the cybersecurity field.

Activities and societies: Introduced to Splunk and Splunk Enterprise reporting methodologies, including macros and real-time data analysis techniques. Capable of creating interactive dashboards, glass tables, alerts, and automatic reports.

Completed training focused on analyzing, interpreting, and monitoring software in a Security Operations Center (SOC). Gained proficiency in specialized software tools for log analysis, traffic monitoring, user behavior analysis, and threat/incident remediation.

Activities and societies: Developed comprehensive strategies to prevent and detect similar attacks in the future. Created and implemented security protocols and measures to enhance the organization's resilience against cyber threats. Prepared and delivered in-depth reports, including Splunk Reports, Exploit Reports, Modification Reports, and Change Reports.

Conducted a detailed analysis of a corrupted server, investigating the compromise of sensitive information. Determined the attack timeline, specific actions taken, changes made to the system, and potential involvement of other internal machines in the attack.