Dave La Velle

Configured and validated SSO (SAML and OAuth) integrations and enforced secure authentication and least-privilege access for enterprise users. Managed secure deployment of the Brisk platform via MDM and Google Admin Console, automated roster syncing with Python/SQL, and served as an escalation point to reduce service disruptions by 20%.

Translated security frameworks (NIST and Security+) into actionable workflows for 75+ non-technical stakeholders to accelerate adoption. Resolved 200+ client inquiries under strict SLAs, maintained a 95% first-contact resolution rate with 98% customer satisfaction, and used account feedback to influence product enhancements and retention.

Delivered remote ESL instruction to 60+ learners by adapting communication styles to improve comprehension and assessment results. Designed and facilitated 100+ lessons, assessed learning gaps, and applied targeted feedback to accelerate CEFR progression by an average of one level per term.

Managed network stability and security configuration across 500+ enterprise devices for Fortune 500 clients, sustaining 99.9% uptime and reducing critical incidents by 15%. Automated log parsing and diagnostic workflows with Python and Bash, improved triage and MTTR, and served as the primary escalation point using SCCM to resolve high-priority incidents, including for a 911 dispatch center.

Handled high-volume, time-sensitive mail and package deliveries for 600+ daily stops while maintaining 99% on-time performance and adhering to USPS operational and security standards. Sorted 1,000+ pieces of mail per shift to optimize route efficiency and improve delivery workflow speed by 15%.

Led end-to-end project lifecycle operations for construction initiatives by coordinating cross-functional tasks to complete 100% of projects within defined timelines and budget constraints. Managed schedules, resources, and stakeholder communications, improving delivery efficiency by 20% through structured workflow oversight.

Balanced part-time English language instruction with a full-time academic workload while studying toward a B.S. in Computer Networks and Cybersecurity. Supported instruction focused on virtualized networks, subnets, access control lists, and secure architectures.

Performed complex system integration, diagnostic testing, and maintenance on aircraft communication and navigation systems to ensure mission readiness. Troubleshot and resolved configuration and hardware issues, conducted root-cause analysis down to the component level, and maintained a DoD Secret Clearance while supporting classified systems, earning Distinguished Graduate from technical training

Earned a Bachelor of Science in Computer Networks and Cybersecurity from the University of Maryland Global Campus.