Jessica Klausing

I’m a SaaS Customer Success and Account Management professional with 10+ years of experience driving product adoption, value realization, and measurable retention outcomes across complex environments. I partner with large client portfolios to translate customer needs into structured success and adoption plans.

In my current role as a Client Services Manager, I serve as a strategic point of contact for 100+ global client accounts, leading executive briefings and QBRs and shaping onboarding initiatives to accelerate client maturity. I proactively monitor health indicators and adoption metrics to identify at-risk accounts and troubleshoot engagement issues with data-driven insights.

Previously at Music Reports, Inc., I managed licensing operations and client relationships across 700+ accounts, ensuring contractual compliance and adherence to licensing agreement obligations. I built stakeholder trust across a large portfolio and achieved Customer Retention by 100%, while also improving retention and satisfaction through adoption metrics, risk identification, and proactive client engagement.

I’m known for cross-functional collaboration—aligning Product, Engineering, and Marketing to client feedback and business goals—and for developing scalable playbooks and training documentation that standardize success motions. From Salesforce and HubSpot to KPI reporting and renewal pipeline management, I focus on measurable client success and long-term partnership value.