TSTiffany Sampson
@tiffanysampson
I am Tiffany Sampson. I am a hard-working, organized and determined individual.
South AfricaWhat I'm looking for
I have more than fifteen years experience in client services. I also have experience in administration. I am very organized and technologically savvy.
Experience
Work history, roles, and key accomplishments
Senior Contact Centre Consultant
Discovery Health
Oct 2015 - Present (9 years 8 months)
Provided senior-level support in the contact centre, mentoring junior staff and ensuring service excellence. Focused on improving processes and customer interactions.
Health Partners Client Relationship Manager
Discovery Health
Dec 2017 - Present (7 years 6 months)
Currently serving as a Client Relationship Manager for Health Partners, focusing on maintaining strong client relationships and addressing complex inquiries.
Client Relationship Manager
Discovery Health
Jan 2011 - Oct 2015 (4 years 9 months)
Managed client relationships, ensuring high levels of customer satisfaction and addressing escalated issues. Developed strong analytical and organizational skills.
Call Centre Agent
Asda Merchants
Oct 2007 - May 2009 (1 year 7 months)
Worked as a Call Centre Agent, providing customer support and handling inquiries effectively. Developed strong communication skills and learned to manage customer expectations.
Call Centre Agent
Discovery Health
May 2009 - Jan 2010 (8 months)
Served as a Call Centre Agent in various departments, focusing on client services and health-related inquiries. Gained experience in managing sensitive information and providing tailored support.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor of Commerce, Industrial Psychology
2023 -
Currently studying for a Bachelor of Commerce in Industrial Psychology.
Livingstone High School
High School Diploma, General Education
2001 - 2005
Completed Grade 12 with subjects including English, Afrikaans, Biology, History, Mathematics, and Art.
DCDamelin Private College
Diploma, Fashion and Retail
Completed courses in Fashion Designing and Retail Buying, as well as a Call Centre Diploma.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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