Open to opportunities

tiffany moore

@tiffanymoore

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Dedicated healthcare professional with expertise in patient care and training.

United States

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What I'm looking for

I am seeking a role that leverages my healthcare expertise and interpersonal skills, ideally in a customer experience-oriented environment that values collaboration and continuous improvement.

I am a dedicated healthcare professional with a robust background in patient care, medical assistance, and staff training. With a B.S. in Healthcare Management and multiple certifications, I have honed my skills in enhancing customer experience through clear communication and effective problem-solving. My experience as a Clinical Training Coordinator at Novant Go Health Urgent Care has allowed me to develop and deliver training sessions that significantly improve patient satisfaction and service delivery.

Throughout my career, I have demonstrated a proven ability to manage complex schedules and patient records while adhering to strict healthcare regulations. My role as a WC Coordinator at Ortho Carolina involved providing comprehensive support for patients and stakeholders, ensuring clear communication and resolution of claims. I thrive in fast-paced environments and am adept at using various software tools, including electronic health records and scheduling platforms, to streamline operations and enhance patient care.

Experience

Work history, roles, and key accomplishments

Current

Clinical Training Coordinator

Current

Novant Go Health Urgent Care

Nov 2023 - Present (1 year 7 months)

Responsible for ensuring accuracy in documentation and medical records while assisting in training initiatives. Delivered customer-focused training sessions to enhance staff engagement and improve patient satisfaction. Developed customized learning plans to address skill gaps.

Training And Development Customer Experience Microsoft Office Suite

WC Coordinator

Ortho Carolina

Feb 2023 - Sep 2023 (7 months)

Provided comprehensive support for workers' compensation claims, ensuring clear communication among patients, employers, and insurance carriers. Managed high-volume calls and scheduling to enhance patient experience.

Customer Experience Communication Scheduling Patient Support

Medical Assistant Urgent Care

Atrium Health System

Nov 2018 - Feb 2023 (4 years 3 months)

Managed complex schedules and patient records while ensuring compliance with healthcare regulations. Worked within cross-functional teams to enhance patient trust and satisfaction through effective communication.

Patient Care Compliance Communication Scheduling Team Collaboration HIPAA Regulations

Medical Assistant

Atrium Health Care Sanger Heart & Vascular

Nov 2018 - Feb 2023 (4 years 3 months)

Coordinated patient care for multiple healthcare providers, optimizing office efficiency and ensuring high-quality patient interactions. Combined empathy and clinical knowledge to explain medical terms to patients.

Patient Care Communication Workflow Optimization Interaction

Administrative Front Office Coordinator

LabCorp PSC

May 2016 - May 2018 (2 years)

Performed phlebotomy services while balancing administrative duties. Streamlined check-in and specimen processing procedures to ensure efficient service and positive customer experience.

Administrative Support Customer Experience Communication

Medical Assistant

August Health Care

Jan 2014 - Feb 2015 (1 year 1 month)

Performed patient-facing phlebotomy services and organized workflows to enhance patient experience. Communicated effectively with patients regarding appointments and medical instructions.

Communication Customer Service Patient Care

Education

Degrees, certifications, and relevant coursework

Walden University

Bachelor of Science, Healthcare Management

2014 - 2018

Completed a Bachelor of Science in Healthcare Management, focusing on the principles of healthcare administration, patient care management, and healthcare policy.