Open to opportunities

Caitlin Smith

@caitlinsmith

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Organized healthcare professional with expertise in patient services and recruitment.

United States

Message

What I'm looking for

I seek a role that allows for professional growth in healthcare management and patient services.

I am a dedicated healthcare professional with extensive experience in patient services and recruitment. Currently, I serve as a PSC Lead at Novant Health Pediatrics Symphony Park, where I manage patient demographics, insurance information, and appointment scheduling. My role also involves participating in initiatives to enhance patient experience, showcasing my commitment to improving healthcare delivery.

Previously, I worked at Novant Health Cancer Institute and Verigent LLC, where I honed my skills in patient care coordination and recruitment strategies. I have a proven track record of effectively managing clerical operations and supporting team members through training and development. My background in healthcare and recruitment has equipped me with the ability to build strong relationships and foster a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Current

PSC Lead

Current

Novant Health Pediatrics Symphony Park

Apr 2022 - Present (3 years 3 months)

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduled patient appointments in a timely and accurate manner. Participated in the Patient Experience Innovator program to improve human experience initiatives within the clinic.

Patient Demographic Information Scheduling Epic Project Management Time Management Interviewing Supply Chain Management Team Leadership

PSC IV

Novant Health Cancer Institute

Oct 2020 - Present (4 years 9 months)

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduled patient appointments in a timely and accurate manner. Processed incoming, outgoing and follow up referrals to ensure accuracy and completeness.

Patient Demographic Information Scheduling Referrals Authorization

Recruiter/Training Coordinator

Verigent LLC

May 2018 - Present (7 years 2 months)

Developed and updated job descriptions and job specifications for candidates. Implemented and participated in the design of recruiting strategy with Marketing. Sourced and recruited candidates using databases like Salesforce, screened resumes, and conducted interviews.

Job Descriptions Recruitment Strategy Marketing Collateral Candidate Sourcing Salesforce Interviewing Curriculum Development

Rehab Aide/Office Administrator

The Weston Group

Feb 2016 - Present (9 years 5 months)

Responsible for facilitating referrals, processing insurance benefits, and auditing charts for compliance. Performed general accounting and billing services. Maintained the cleanliness of the therapy area and assisted therapists with treatment sessions.

Referrals Accounting Billing Inventory Management