Caitlin Smith
@caitlinsmith
Organized healthcare professional with expertise in patient services and recruitment.
What I'm looking for
I am a dedicated healthcare professional with extensive experience in patient services and recruitment. Currently, I serve as a PSC Lead at Novant Health Pediatrics Symphony Park, where I manage patient demographics, insurance information, and appointment scheduling. My role also involves participating in initiatives to enhance patient experience, showcasing my commitment to improving healthcare delivery.
Previously, I worked at Novant Health Cancer Institute and Verigent LLC, where I honed my skills in patient care coordination and recruitment strategies. I have a proven track record of effectively managing clerical operations and supporting team members through training and development. My background in healthcare and recruitment has equipped me with the ability to build strong relationships and foster a collaborative work environment.
Experience
Work history, roles, and key accomplishments
PSC Lead
Novant Health Pediatrics Symphony Park
Apr 2022 - Present (3 years 3 months)
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduled patient appointments in a timely and accurate manner. Participated in the Patient Experience Innovator program to improve human experience initiatives within the clinic.
PSC IV
Novant Health Cancer Institute
Oct 2020 - Present (4 years 9 months)
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduled patient appointments in a timely and accurate manner. Processed incoming, outgoing and follow up referrals to ensure accuracy and completeness.
Recruiter/Training Coordinator
Verigent LLC
May 2018 - Present (7 years 2 months)
Developed and updated job descriptions and job specifications for candidates. Implemented and participated in the design of recruiting strategy with Marketing. Sourced and recruited candidates using databases like Salesforce, screened resumes, and conducted interviews.
Rehab Aide/Office Administrator
The Weston Group
Feb 2016 - Present (9 years 5 months)
Responsible for facilitating referrals, processing insurance benefits, and auditing charts for compliance. Performed general accounting and billing services. Maintained the cleanliness of the therapy area and assisted therapists with treatment sessions.
Education
Degrees, certifications, and relevant coursework
NHTI
Associate of Arts, General Studies
Grade: 3.34
Completed an Associate's Degree in General Studies, focusing on a broad range of subjects. Achieved a GPA of 3.34.
Bishop Brady High School
High School Diploma
Obtained a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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