Warrenda King

Lead the Access Team, facilitating bi-weekly meetings and training staff to deliver patient-centered service. Manage Kronos timekeeping, resolve escalated calls, coach staff, and monitor satisfaction scores to meet departmental metrics.

Coordinated accounts for Neurology, Cardiology, and Dermatology, preparing appeals, financial statements and implementing coding and policy updates. Managed claim denials, predeterminations, authorizations and daily AR reporting for commercial and government payers while assisting patients with insurance and payments.

Taught weekly Medical Office Assistant, Medical Billing, and Electronic Medical Records courses, preparing lessons, labs and projects. Assessed and recorded student progress, maintained gradebooks and submitted required reports to ensure course and program completion.

Managed medical billing operations including claim processing, applying modifiers and payer communications across commercial and government plans. Led denial management, AR reporting and project execution to meet 100% of project goals and deadlines.

Coordinated insurance verifications, claim adjustments and aging while providing financial counseling and supporting clinical research. Collected cross-team assessments to design workflows and managed the full development cycle of an EMR implementation.

Completed a Project Management certificate through Google on Coursera in 2023.

Bachelor's degree completed at Bethel University in 2017.

Associate's degree completed at Savannah Technical College in 2009.

Certificate in Medical Billing and Medical Office Clerk completed at Savannah Technical College in 2007.