Open to opportunities

Tiffani Smit

@tiffanismit

Customer Success and Account Management professional with 6+ years driving SaaS and technical account retention, growth, and CRM visibility.

South Africa

Message

What I'm looking for

I’m looking for a Customer Success/Account Management role where I can own B2B portfolios, keep CRM and pipeline data disciplined, and drive retention and growth by coordinating effectively across sales, technical, and operations teams.

I’m a Customer Success and Account Management professional with 6+ years’ experience across SaaS, manufacturing, and technical environments, focused on helping B2B customers stay successful and keep progressing. I build structured account development through customer engagement, issue resolution, and pipeline visibility.

In my current role at MECAD–SOLIDWORKS, I manage a portfolio of 80+ active B2B client accounts, handling enquiries and quotations while maintaining HubSpot CRM data across 100+ leads and opportunities. I partner with Business Development Executives to progress deals, update pipeline stages, and support forecasting, acting as the key liaison between customers and internal technical and commercial teams to ensure smooth delivery and client satisfaction.

Previously, at Performance Colour Systems, I supported local and international accounts end-to-end—quotations, order processing, and invoicing—while coordinating export operations such as logistics, stock movement, and delivery tracking. Earlier at De May Industries, I handled procurement coordination, stock control, and client orders from quotation through to delivery accuracy, strengthening my operations-to-customer execution mindset.

Experience

Work history, roles, and key accomplishments

Current

Client Account and Sales Coordinator

Current

MECAD Systems

Apr 2024 - Present (2 years 3 months)

Manage a portfolio of 80+ active B2B client accounts, including enquiries, quotations, and ongoing relationship management. Maintain HubSpot CRM data and support deal progression, pipeline updates, and forecasting through coordination with technical and commercial teams.

B2B Account Management Customer Relationship Management Quotations CRM Data Management Deal Progression Forecasting Support Cross functional Coordination Customer Liaison HubSpot

Internal Sales and Export Coordinator

Performance Colour Systems

Nov 2022 - Apr 2024 (1 year 5 months)

Managed local and international client accounts, handling quotations, order processing, and invoicing end-to-end. Coordinated export operations including logistics, stock movement, and delivery tracking while supporting cross-functional fulfilment.

Client Account Management Quotations Order Processing Invoicing Logistics Coordination Stock Movement Cross functional Coordination

General Administrator

De May Industries

Feb 2020 - Nov 2022 (2 years 9 months)

Supported administration for manufacturing and operations by coordinating stock control and procurement and processing client orders from quotation through delivery. Also assisted with payroll administration and day-to-day operational workflows across administration and production teams.

Stock Control Procurement Coordination Quotation To Delivery Fulfilment Payroll Administration Operational Support Manufacturing Administration

Cashier

Magic Candy

Jan 2019 - Present (7 years 6 months)

Worked as a cashier at Magic Candy in 2019.

Volunteer Caregiver

Eden Park Retirement Village

Jan 2019 - Present (7 years 6 months)

Volunteered as a caregiver at Eden Park Retirement Village in 2019.

Education

Degrees, certifications, and relevant coursework

Alison

Advanced Diploma, Managerial Skills for Interpersonal Dynamics

Completed an Advanced Diploma covering end-to-end account management, including customer engagement, issue resolution, opportunity progression, and forecasting support.