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@tiffanimotley
Highly experienced customer service professional with strong communication skills.
I am a highly experienced customer service professional with a proven track record of delivering exceptional service. My strong interpersonal and communication skills enable me to interact effectively with customers at all levels, ensuring their needs are met with the highest quality of service. I am proficient in prioritizing tasks and completing them in a timely manner, which has been crucial in my roles across various industries.
Throughout my career, I have developed excellent problem-solving and negotiating skills, allowing me to handle customer inquiries and resolve issues efficiently. My experience spans several positions, including Call Center Representative at LeafGuard, where I manage customer inquiries and data entry, and as a Purchasing Clerk at Bigfly, where I handled vendor orders and payments. I am dedicated to maintaining a positive customer experience and continuously seek to improve my skills and knowledge in the field.
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Work history, roles, and key accomplishments
LeafGuard
Apr 2019 - Present (6 years 7 months)
Answered customer inquiries and entered new leads into the system. Performed data entry and managed emails using Centah/Five9 software.
Bigfly
Nov 2016 - Oct 2018 (1 year 11 months)
Placed orders and processed payments for vendors. Managed bank reconciliations and updated price lists.
Hudson County Division of Welfare
Oct 2014 - Sep 2016 (1 year 11 months)
Assisted supervisory and clerical staff with various tasks. Organized files and records, and managed correspondence distribution.
Dr. Leonard's Call Center
Sep 2013 - Nov 2013 (2 months)
Answered customer inquiries and sold identity theft protection. Performed data entry for customer interactions.
Jenny Craig Weight Loss Centres
Dec 2007 - Sep 2010 (2 years 9 months)
Served as a Manager's Assistant and helped clients with weight loss inquiries. Provided support for Jenny Craig operations.
Sysco Metro New York
Oct 2006 - Oct 2007 (1 year)
Operated the Will Call Office and processed orders for Marketing Associates. Utilized AS400 and SWMS/Rumba systems.
Watermark Café/Wiley Publishing
Catered orders for business meetings and managed inventory for the café. Ensured stock levels were maintained.
Degrees, certifications, and relevant coursework
Associates, Accounting
Completed an Associates in Accounting program. Gained foundational knowledge in accounting principles and practices.
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